This post is more than 5 years old
10 Posts
0
43382
DigitalPersona Personal Error
My Biometrics works and I can log into Windows with my fingerprint, but DigitalPersona won't work, which also means I can't use my fingerprint to log into websites using the software. I have a Dell Studio 17 that came with Windows Vista, but I upgraded to Windows 7 (DigitalPersona still worked after this). I believe it is a 64 bit operating system (that's what it says under My Computer properties). The problem began when a Dell Technician did a Dell Connect and played around with drivers while trying to fix a problem I was having with my webcam. The problem turned out to be a hardware issue so they sent someone over to replace the webcam and it worked fine. But after testing to see if it was something with the driver, the DigitalPersona stopped working. He may have deleted certain drivers in the Device Manager.
I have tried the following:
-Uninstalled DigitalPersona completely and reinstalled it
-Used the Repair option
-Tried to Run as Administrator
-Reinstalled the driver for Biometrics according to Dell Support website
If anyone can help I'd really appreciate it again. Thanks in advance,
Anthony
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 12th, 2011 14:00
bDawk20,
I had a Dell Studio 1737. It came with Vista 32-bit. I installed Vista 64-bit on a separate partition. I then Installed Windows 7 64-bit on the Vista 32-bit partition. I had the fingerprint reader and installed it from the disk, I think. If that didn't work, then try Authentec AES2810 (Fingerprint Reader W7 64-bit)
One way or the other, I had it working with no problems.
Rick
ltdavecass
1 Message
1
June 11th, 2011 17:00
I was having the same problem today. It occurred to me that I'd used a Symentec wizard to increase my browser speed. When I checked the add-in tab in IE, I found that the Digital Persona add-in had been disabled. Re-enabling it and re-booting solved the problem.
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 12th, 2011 12:00
Anthony,
Did you try installing DigitalPersona using the disk that came with the computer?
Rick
bDawk20
10 Posts
0
June 12th, 2011 13:00
Yes, I have tried using the DigitalPersona disk that came with the laptop. Also if its any additional help, I had bought the laptop with Vista then upgraded to 7.
bDawk20
10 Posts
0
June 13th, 2011 18:00
As you may have already read in my post (that I posted in the wrong forum), the link worked. Thanks a lot!
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
June 13th, 2011 18:00
bDawk20,
If memory serves me correctly, right click on the icon near the clock, then look for check for updates.
DigitalPersona is no longer supported, to the version for login and what you can get working is all. The Mozilla and Internet Explorer login feautes may not work with the newer versions. I cannot rmemeber the version that it does work with.
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick