Disk Cleanup will not open

JBlonde99,

The executable (cleanmgr.exe) may be corrupted. Try replacing any corrupted/missing system files with System File Checker. Go to Start|Run, type sfc /scannow and click OK. You may be prompted to insert your Windows XP reinstallation CD.

When I went to run and typed that in it asked me to put in my Windows XP Professional CD.  What I have is the Home edition, is that the same thing.  Here is what the prompt said.

   Files that are required for Windows to run properly must be copied to the DLL Cache.

    Insert your Windows XP Professional CD Rom.

I just wanted to make sure I was putting the right one in before I messed up something else.

 

I put the CD in and ran this.  When I finished I rebooted.  It still will not work.  Every once in awhile when I click on it, it will open and it will have 3 dots in the block where it measures how much it has done, those 3 are already there when it comes up each time, but will not go any further.  I waited forever and nothing on it changed.  any other suggestions.  Something is wrong, it is really slow running.  I had a complete crash about 6 weeks ago and lost everything.  It has taken me till now to get everything back on there.  I'm getting very dissatisfied with this computer.  Please help - I don't want to lose everything again.  I'm afraid to put any on here that  I want to keep.  I appreciate your help.

JBlonde99,

That's an odd message but the system files in Windows XP Home are the same as in XP Professional so your CD will work.

Hi,

I know this is not exactly good news for you but I had a friend who experienced the same problem with the disk cleanup and I spent hours searching for the answers. I went into other forums, etc, etc and even though I never was able to find a fix, I did learn many others are having the same issue. It appears that Microsoft is aware of it but to this day I have yet to see or hear of a patch put out by Microsoft that will correct this problem...

JBlonde99,

The fix for the hang at three dots in the progress bar is available here. If Disk Cleanup opens with those three dots already displayed it is possible that after you apply this fix and let it run to completion it will behave normally afterwards. If it does not, post that fact. There is another method of running Disk Cleanup from the command line which may work if the method you are using does not.

Message Edited by Denny Denham on 04-15-2004 09:38 AM

That Fixed it.  Thanks so much.  It works faster than it ever has before.  (the disk cleanup that is - not the computer).  I'll go back with another problem till I get them all fixed one at a time.