My hard drive crashed. I put in a new one but don't have any disks to reinstall Windows 7. I do have the product key. I cannot seem to find anywhere on the Dell website to download an install package by providing my product key. Is this possible? Thanks
Welcome to our community.
We’ll surely try assisting you within Dell support boundaries. Please provide us with the service tag/ express service code via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.
We’ve asked for the above details to check if the image is available on our support site. The download file will only be available if the system is in warranty. If the image is not available, we request you to contact our Out of Warranty support team to check for available options. Do let us know the region you are located in, so that we can guide you to the right team.
You can try downloading your Dell Recovery Image Download
If you are still having issues, then post back here and DELL-Lijo J will be happy to assist you.
Me too! I tried sending a PM to Dell-Lijo J but he has PM's disabled.
I am selling an older (6 years or so) XPS 13 laptop that has Windows 7 Home Premium installed on it. I'm 57 years old and spent probably 20 years of my life working as an IT guy, but this is kicking my butt.
I can't find my OEM disk but the product key sticker is under the flap on the bottom of the laptop. I have downloaded a copy of Windows 7 HP and created an ISO of that on a 16GB Thumb Drive. I did this because although there is a recovery partition on the hard drive it seems to be corrupt because it won't let me restore from it. I also download the Dell OS recovery tool from your website and ran it but it says there is no OS images defined for this product (I assume it is looking for this on your website?) to be able to reinstall Windows from.
So I spent most of yesterday trying to install from this ISO (I've gone into my BIOS and made the USB drive my first boot device, but when I boot from it and get to the part where I say "Install" it gives me the message "a CD/DVD driver is missing" once the install starts. I've tried many different suggestions from various websites including editing the .wim files to add USB3 drivers to it but I still get this message. I've tried all of the options under "repair your Windows installation" etc. but these aren't helpful either.
What drivers do I need to put on the thumb drive to allow the Windows 7 installer to access the thumb drive once the install starts?
Can I download the .ISO from Dell that already has the correct USB drivers on it?
Help! I sold this laptop on eBay and need to reinstall a fresh copy of Windows to it so I can ship it tomorrow.
Who can I PM my Service Tag/Express Service Code to so I can get some help with this?
Thanks a million!
Never mind guys, I actually resolved this myself. When it asked for me to provide the drivers for the CD/DVD and I clicked browse, I could see the hard drive with the current install of Windows on it, and there was a drivers folder on it. In there was a subfolder called "storage" I just pointed to each of its subfolders 1 by one until one of them finally made the installer happy. What a convoluted PITA that was!
Hi there, I have a Dell Inspirion 17, service tag: <Service tag removed> that was upgraded to Windows 10 and now it crashes ones in a while. I tried to download the original Windows 7 OS image from Dell's website but I cannot go any further with Dell OS Recovery Tool. Can you please help me?
Hi my win 7 dell machine crashed and need to recover. How shall I download the bootable OS in usb ? please help. I have service code but should i paste here ?
What model of Dell?
You can download a Windows 10 Version 1809 ISO from Microsoft and make a Bootable USB. Windows 10 Installation Media will work with your Windows 7 Product Key (this still works despite the initial 1 year marketing). Windows 7 Reaches End of Life in January meaning it will have no more Updates and be an insecure Operating System.
i have dell inspiron 1545
core 2 duo t6600, 3 gb ram 320 gb hard disk bought in 2010.
service tag <Service Tag removed> , bought in india
i have product key but no disk
it came preinstalled with windows 7 home basic
now how to reinstall it