Hi,

It`s a pity you did not note down the error message with the numbers.  That would have helped a  lot.

First thing I`d do is open the compartment where the RAM is and gently push it in.  Or if you are confident removing the RAM, take it out and put it back again.

 

Yikes! I'm not sure how high your computer falls but I'm surprised it isn't completely dead. A lot can happen when you drop your computer. If your computer still turns on, I'd suggest reseating/tightening some components (memory, hard disk). They may come loose when you drop the notebook. Umm.. next time, walk... don't run ;-)

I feel your pain.

I travel with my 6000 -- and this AM it fell out of the backpack and hit the pavement on the way into work. Apparently -- I didn't zipper my backpack all the way when I packed it up last night. It's for just that reason I got the accidential death and dismemberment policy. (COMPLETE CARE)

It landed on the back right corner, scratched and dented the bottom of the case and popped the corner of the screen -- the white plastic separated from the cover. I've been unable to get the two pieces to snap back together -- I think the plastic "clip" broke.

I'm sick over it. I read the warranty -- and my guess is that Dell would consider this "cosmetic" only since the PC (at least right now) is functioning.

Here are some suggestions on things to try --

As everyone has suggested -- try reseating the RAM. I'd also try to reseat the hard drive.

Remove ALL periphjerals - mouse, keyboard, printer, etc.... then try to boot windows into safe mode -- and see if that works.

Since you've already restored the system with a Ctrl F11 and that didn;t work -- try a clean install of Windows from the recovery CD that you should have received or created.

Also -- you may want to run a memory test to see if the RAM is damaged. Just google for a ram memory test (I think Memtest86 is one).

If this fails -- contact Dell again -- and tell them that you dropped the system -- and are unable to use it as it will not boot into windows. Tell them you did a complete restore and that did not solve the problem -- so it must be HW related. If the tech does not give you the answer you are looking for -- escalate it to their manager.

If all else fails -- (I've done this with a number of products and services and it has NEVER FAILED to get the issue resolved) -- find the name, email and phone number of a Senior or Executive VP at Dell and contact them -- preferably in their Tech Support area -- although I've succeeded by contacting Sales, Accouting/Finance, etc. A call to the President's office always works too -- you just need to speak nicely with the assistant. They figure if someone is so upset that they will call the Pres of the company -- the assistant will forward the issue to a senior level person who will make sure that middle mgmt resolves the issue -- and quickly.

You can get the names, emails, and tel nos from sources such as press releases, Hoover's (public library), etc.

Best of luck. Private message me if you need any additional help.

Message Edited by DieCast61 on 08-10-2005 04:25 PM

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@runninggirl wrote:
Okay. About a month ago, I was running to get the phone and tripped over the ac adapter and my Inspiron 6000 fell to the floor. I remembered that it said when the laptop drops, to unplug it, and take out the battery, then restart the computer I did that, but since then my Windows would never start up, or if it did, it would freeze up, then go to a stop message with some numbers I can't remember. I call Dell, and they had me run some diagnostic tests, that claim the hardware is fine, so therefore it must be a software problem, and refer me to the help desk, where I should pay them to help me. I told them my computer worked perfectly until it fell, so I'm not sure how it could ber a software problem, and I payed for a warranty for situations like this. I mean if I get a virus that makes my system crash or whatever, I know that I'm not covered, but if I drop my computer, and I had no viruses on there before then. The guy who helped me was like "the best I can tell you is press "Control F11", and that will return your computer to how it was when you first start it". I do that, and now it STILL won't move after I start Windows, it freezes and stays stuck there. Except this time it doesn't go to an error message.

I am confused, and upset because this computer is brand new. I want someone to fix my computer, my BRAND NEW computer.

Just to clarify - the normal Dell warranty does NOT cover dropping the computer, for that you need Complete Care coverage.  If you have Complete Care, call them back.  If you don't, then as soon as you said "drop" they were off the hook.

Just to clarify - the normal Dell warranty does NOT cover dropping the computer, for that you need Complete Care coverage. If you have Complete Care, call them back. If you don't, then as soon as you said "drop" they were off the hook.

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That's odd. I don't have to say I dropped my computer to get disconnected from tech support. A few phone transfers, *beep* *beep* *beep*... they transfer me to a dead end. Gotta start all over again, call main line... go through 5-10 level of menu selections... on hold for 45 minutes... and if I'm lucky this time I get to talk to the right person/dept or else I'd be phone surfing from one dept to another before hitting dead end. Frustrating :-p