Earthlink Total Access 2005 and missing disconnect warning message

Question

Got a new Dimension 8400, running WIndows XP Home.  I use Earthlink.  I have installed Earthlink Total Access 2005 to access my Earthlink account.  When TA2005 is installed, I cannot get the internet disconnect warning window to pop up when I close the web browser window (IE 6.something).  I use a dial up connection, and I really need that little window reminding me to disconnect when I close the browser! I've been round and round with earthlink tech support.  All of the correct settings are set in the TA2005 software, and the settings in Windows relating to the connections are set to disconnect if the connection may no longer be needed.  I have completely uninstalled and re-installed TA2005 at their suggestion.  They also mentioned an entry that may be present in msconfig startuup tab that could cause the problem and should be unchecked, but my compluter didn't have that entry.  Now they say it's not their software.  However, when TA2005 is uninstalled and I connect using IE and a manually setup connection to earthlink, I DO get the warning window ('do you want to close your connection') when closing IE.  Anybody have any ideas what the problem might be or how to fix it? learning way more than I EVER wanted to know about this topic, Linda

msil217 · Answer

I don't have that warning either. But if you look in your notification area, the icon will have a red x on it if you are disconnected, also, the taskpanel tells you if you are connected or not. (if you don't hide it)

I am a fairly new user of Earthlink myself.

You could try going to the taskpanel, click on the arrow to the right of (connected, or get connected) and click "task panel options"

Click on "warnings" and check them all.

But I never got a disconnect warning.

People PC will warn you if you try to close the welcome screen.

I suspect people complained to Earthlink about the disconnect warning every time they closed the browser, or it is a bug in TA 2005.

spotteddog · Answer

I upgraded from Earthlink TA2004 to 2005 via the El update. I get the message you are talking about: if I try to close the Earthlink Task Panel before disconnecting. I don't and never did get this message by just closing my browser. I wouldn't want it to disconnect when I close my browser, because I often switch back and forth between browsers.

Also, remember, Earthlink's solution to EVERY problem is to re-install!

Dimension 8300
1024 MB (4X256) Dual DDR PC3200 400mhz CL3
P4 3.00GHz
XP Home SP2
BIOS A06
Canterwood i875P
Samsung DVD-ROM SD616T
Nec DVD+RW ND-1100A
2-Seagate SATA 120GB(non-RAID)
NVIDIA GeForce FX 5200 128Mb
Creative SoundBlaster Audigy 2 ZS
Dell Movie Studio Capture Card
Dell E171FPb
IE 6, Firefox 0.9
Conexant SmartHSFi V92 56K DF PCI Modem
USRobotic 5686E External Modem
Dell Inkjet Printer J740
EPSON Stylus C82 Series
EPSON Perfection 1660 Photo

Windows General

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