Did you get the updates in time to avoid Sasser Worm? I was not so lucky. I got Sasser which attacked my anti-virus software, and in turn got a Qhosts Trojan and ... errrrr.... a Gabaot (I think thats what they called the other critter).
Anyway, I have the exact same situation precisely as you describe it here regarding my Word 2003. I downloaded probably the same updates that you got (just not in time). I have been thinking my Word problem was because of the viruses. But now I wonder if it's something about the updates. Did you ever get the viruses? I have a post on the Virus forum, and a couple of experts are working with me to clean my computer. I'm quite certain once they have me completely clean I will still have to confont this Word situation--I doubt clearing the viruses is going to be a magic cure.
Have you got this Word problem resolved now? If so please post back and let me know what you had to do.
If not, please post back anyway and perhaps we can put our heads together and find out what all each other has tried and think of other alternatives.
Incidentally, a Dell Tech had me do a search for Normal.dot, and it was not to be found on my computer. Also, I tried uninstalling and reinstalling my Microsoft Office Professional 2003 twice, and that did not help either.
You're the only other person I have found having the problem of file not found when you try to open a document, and also the normal replace question when you try to exit word, then I bet a save screen comes up and then you have to click cancel, and then try to exit again, only to face a query regarding changes made to normal global template, do you want to save, click no, then you're out of Word. Is that pretty much it?
THANKS--ANY HELP WILL BE GREATLY APPRECIATED! I'll be eagerly waiting to hear from you.
a Dell Tech had me do a search for Normal.dot, and it was not to be found on my computer
"normal.dot" is always present if Microsoft Word is installed. Unfortunately, it often becomes corrupted. Word will create a new copy the next time it's started. You may need to change "Folder Options" before the file will be displayed.
1. Close Word. 2. Make sure Windows Explorer is set to Show all files in Start/Settings/Folder Options/View Tab/Files & Folders/Hidden files. 3. Click on Start/Find/Files or Folders. Type normal.dot in the Named box. The Look In box should read C:\ 4. Delete or rename the file(s) found. 5. Reopen Word. The file deleted or renamed will be rebuilt automatically to the default settings. If you have made changes to the normal.dot template file, such as macros, they will have to be re-entered.
The problem seems to be related to MicroSoft's Service Pack3 update KB835732 for Office. Twice I've installed it and twice I've encountered the Word problems we both experienced. I solved the Word problem twice by re-installing Word. The first time, not knowing that update KB835732 might be responsible, I reinstalled it a day later and the problems resumed. The 2nd time, I uninstalled and reinstalled Word 2000 immediately and have experienced no problems since.
Like you--no doubt-- I was installing all possible updated for everything frantically because sasser had infected my computer. Both Symantec and Macafee's sasser downloads assure me that sasser is no longer in my system, so the problem seems to have been that the MS Office update, KB835732, corrupted my version of Word 2000. So yes--I think it was the updates rather than the virus or worm. If so, the cure is not much better than the disease.
So go to Control Panel and see if Hotfix KB835732 is among the programs that are installed on your computer. If not, there may a program like KB835732 specific to Office 2003 or Word 2003 that's your culprit.
breaker35
15 Posts
0
May 12th, 2004 04:00
jayeg,
Did you get the updates in time to avoid Sasser Worm? I was not so lucky. I got Sasser which attacked my anti-virus software, and in turn got a Qhosts Trojan and ... errrrr.... a Gabaot (I think thats what they called the other critter).
Anyway, I have the exact same situation precisely as you describe it here regarding my Word 2003. I downloaded probably the same updates that you got (just not in time). I have been thinking my Word problem was because of the viruses. But now I wonder if it's something about the updates. Did you ever get the viruses? I have a post on the Virus forum, and a couple of experts are working with me to clean my computer. I'm quite certain once they have me completely clean I will still have to confont this Word situation--I doubt clearing the viruses is going to be a magic cure.
Have you got this Word problem resolved now? If so please post back and let me know what you had to do.
If not, please post back anyway and perhaps we can put our heads together and find out what all each other has tried and think of other alternatives.
Incidentally, a Dell Tech had me do a search for Normal.dot, and it was not to be found on my computer. Also, I tried uninstalling and reinstalling my Microsoft Office Professional 2003 twice, and that did not help either.
You're the only other person I have found having the problem of file not found when you try to open a document, and also the normal replace question when you try to exit word, then I bet a save screen comes up and then you have to click cancel, and then try to exit again, only to face a query regarding changes made to normal global template, do you want to save, click no, then you're out of Word. Is that pretty much it?
THANKS--ANY HELP WILL BE GREATLY APPRECIATED! I'll be eagerly waiting to hear from you.
jwatt
4.4K Posts
0
May 12th, 2004 05:00
"normal.dot" is always present if Microsoft Word is installed. Unfortunately, it often becomes corrupted. Word will create a new copy the next time it's started. You may need to change "Folder Options" before the file will be displayed.
Here's a quote from one of eleanor246's numerous helpful posts on this problem:
1. Close Word.
2. Make sure Windows Explorer is set to Show all files in Start/Settings/Folder Options/View Tab/Files & Folders/Hidden files.
3. Click on Start/Find/Files or Folders. Type normal.dot in the Named box. The Look In box should read C:\
4. Delete or rename the file(s) found.
5. Reopen Word. The file deleted or renamed will be rebuilt automatically to the default settings. If you have made changes to the normal.dot template file, such as macros, they will have to be re-entered.
Jim
breaker35
15 Posts
0
May 12th, 2004 13:00
Thanks for reaching out to help me Jim
I struggled with this problem for about a week. Then, as fate would have it, I solved
my problem about twenty minutes after posting here last night. My problem turned out
to be that I had replaced Symantec with McAfee, but did not properly uninstall Symantec.
I went back and cleared that up, then everything was back to normal. I saw uninstall somewhere
and clicked it, but I had not gone through the Control Panel ADD/REMOVE.
THANKS
jayeg
12 Posts
0
May 13th, 2004 22:00
Hi,
The problem seems to be related to MicroSoft's Service Pack3 update KB835732 for Office. Twice I've installed it and twice I've encountered the Word problems we both experienced. I solved the Word problem twice by re-installing Word. The first time, not knowing that update KB835732 might be responsible, I reinstalled it a day later and the problems resumed. The 2nd time, I uninstalled and reinstalled Word 2000 immediately and have experienced no problems since.
Like you--no doubt-- I was installing all possible updated for everything frantically because sasser had infected my computer. Both Symantec and Macafee's sasser downloads assure me that sasser is no longer in my system, so the problem seems to have been that the MS Office update, KB835732, corrupted my version of Word 2000. So yes--I think it was the updates rather than the virus or worm. If so, the cure is not much better than the disease.
So go to Control Panel and see if Hotfix KB835732 is among the programs that are installed on your computer. If not, there may a program like KB835732 specific to Office 2003 or Word 2003 that's your culprit.
Let me know what happens,
jayeg