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Error message when trying to update to Windows 10 or to reinstall operating system 8.1: We couldn't update the system reserved partition."

I have had my Dell 8700 for little over a year and have had problems from the beginning.  I am 72 years old, and I am at my wits end!!!

A hard drive was replaced in the summer of 2015, but I have still had problems with the computer shutting down and my having to refresh it to factory setting.

I thought updating to Windows 10 would solve some problems, and I did this in October, 2015.  Everything was fine until a couple of months ago.  The end result was when I tried to refresh the computer to factory defaults, it went back to 8.0 or 8.1, and I evidently lost something in the process.

Now, I cannot update to Windows 10 and when I tried to resinstall the Dell Operating System, I get for both:  "WE COULDN'T UPDATE THE SYSTEM RESERVED PARTITION."

I DO HAVE A SYSTEM BACKUP ON 20 CDS (MADE WHEN I HAD WINDOWS 10).  Could I reinstall the system with these backupdisks?  How do I do that?  I also have a Dell 2 Boot USP stick, I have a recovery stick, too, but it semed that when I used this, I received a message that not all files were recovered

What should I do at this point? 

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Doe_99
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RE: Error message when trying to update to Windows 10 or to reinstall operating system 8.1: We couldn't update the system reserved partition."

On MBR disk, Windows 10 requires a 500MB system reserved partition, while 100MB in Windows 7, so you can try to extend system reserved partition.

In disk management, you can only extend partition using the unallocated space next to its right side. so even if you shrink D: drive, the option to extend the efi partition is still grayed out. My suggestion is to use a third party software, AOMEI Partition Assistant, both the standard (free) or the Professional(paid) version can extend partition as long as there is unallocated space on that hard drive. to see more information read:

Fix "We Couldn’t Update the System Reserved Partition" Error

www.disk-partition.com/.../couldnt-update-system-reserved-partition-4348.html

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