Event Viewer, Event 51 and Genesys Logic

Question

Regarding Event 51: I've gotten some good tips from forums (including this one).I've implemented, and will monitor the Event Viewer for a few days; then, I'll let you know how it's going.

I also consistently have this in the Event Viewer: Error, Service Control Manager, Event 7036, The Genesys Logic USB Scanner Controller NT 5.0 service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

In "Services," I find no mention of Genesys Logic at all. I've ignored this error, because I assumed it refers to something I don't even have on my computer. Now, however, I'm getting worried about these things, that I have no knowledge of whatsoever. Thanks again for any help you can give me.

BigBrother · Answer

jcocrb,

If you have software for a scanner installed on your system and that software driver loads, it will look for the scanner. If the scanner is not there, an error like the one you are getting will be generated.

Steve

jcocrb · Answer

Thank you, BigBrother. Now, my ignorance is going to show up, big time. I don't know what type of scanner is being dealt with here. I've had a Lexmark and now a Brother aio, and both have worked extremely well. But I don't think that's the type of scanner we're talking about. My entire system is working top notch, in fact, but I know nothing about this Genesys Logic thing. When I do a search of my system, no Genesys Logic device shows up -- but, using RegSeeker, I do find 8 entries. Can anyone enlighten me a bit more?

BigBrother · Answer

jcocrb,

Genesys Logic is a company which writes driver software for USB devices. The references in your registry are from some program that your computer had or currently has installed on it.

When this message first appeared, which scanner had been most recently removed from your system? Uninstall the software for that scanner.

Steve

jcocrb · Answer

Thank-you again, BigBrother. I think I've gotten it now, and know what the problem is. Can't see why I couldn't 'get it' sooner, but I didn't. The best to you!

BigBrother · Answer

jcocb, You are welcome. Steve

jcocrb · Answer

Thanks again to everyone who responded to my SOS, re: Event ID 51 in the Event Viewer. Following advice I'd gotten from newsgroups, I changed my virtual memory setting to 1024 - 1024. I also installed the Microsoft User Profile Cleanup Service, and installed a monitor driver update.

Oh, and I followed the advice, re: changing the registry to empty page file at shutdown, rebooted twice, and then changed registry back to not empty page file at shutdown.

(I haven't yet tackled the BIOS update -- reason being, it scares me.) Anyway, it's been five or six days now, and I haven't seen any more Event 51's. Hopefully, the problem is solved, thanks to you'all!!

Windows General

Event Viewer, Event 51 and Genesys Logic

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