I am having the same exact problem with my 1-month old Dell Latitude running Vista. It froze in the Logging Off screen and I can't get it to turn off nor return to Windows! Can anyone help us?
I am having the same problem too. I have only had my laptop 1525 for 2 weeks. I have only had it on bout 5 times. It is Froze on "Logging Off"
I am very frustrated, because this is my firt laptop. When reading all of these problem messages....I wonder.. do I need to take it back and get my money back. What is a person to do??
Did you get any help with this? The same problem just happened to me. I was trying to shut down before my Vostro 1500 laptop ran out of power. Once I charged up and turned it on, it resumed windows, then froze in the Logging Off screen. If you get any help, please pass on.
Ok well I don't know what that means, because I'm probably computer illiterate, but all I did when this happened to me was press F10 as soon as I turned it back on and chose the Safe Mode with Networking. Then, it brought me to the log-in page where I properly shut down the laptop. I turned it back on a few minutes later and it was normal. I have a Dell Windows Vista Home Premium Studio 1537 laptop.
hi--i had the same problem: My Dell Inspiron 1520 was "frozen" on the logging off screen. I searched the internet and found no really good answers, but what worked for me was to unplug the laptop, and take out the battery--just to get it to shut off completely. I'm not sure this is the best option, but it certaintly worked to get me off that logging off screen. When I put it all back together and turned the power on again, it had a little error message for me, but i just hit Enter, and it started up normally.
Hi, I had this exact problem, when I shut down, it said logging off for hours, until the battery died.
So I got onto Dell Support and was transferred to Software Support and was told that the problem would cost €89 to fix!
I hung up. I had a different problem before and the problem was with my McAfee security, so I went onto the McAfee site and went to my account, logged in and deactivated my subscription (don't worry you can reactivate it and get your money's worth later).
Next i uninstalled McAfee from the control panel.
I then proceeded to try and turn off my laptop and it worked!
I restarted my laptop and went back to the McAfee site and reactivated it and Downloaded it again, this took about 8 minutes.
Now my laptop is working perfectly again!
Also as well as problems shutting down, I couldn't open Google Chrome, this was probably linked as it now works fine also.
I wouldn't advise taking out the battery while it is still on. And that would have to be done every time.
franfk
1 Message
0
July 19th, 2007 03:00
barbind
2 Posts
0
December 29th, 2008 02:00
I am having the same problem too. I have only had my laptop 1525 for 2 weeks. I have only had it on bout 5 times. It is Froze on "Logging Off"
I am very frustrated, because this is my firt laptop. When reading all of these problem messages....I wonder.. do I need to take it back and get my money back. What is a person to do??
the_tomster
1 Message
0
December 30th, 2008 11:00
Did you get any help with this? The same problem just happened to me. I was trying to shut down before my Vostro 1500 laptop ran out of power. Once I charged up and turned it on, it resumed windows, then froze in the Logging Off screen. If you get any help, please pass on.
vistasim
1 Message
0
April 22nd, 2009 03:00
Try this. Start Registry Editor (Regedit.exe) Locate and click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
On the Edit menu, point to New, and then click DWORD Value type verbosestatus in the Value Name box, and thentype 1 in the Data value box
Now, You will see more messages generated on shutdown or Boot-up.
:emotion-1:
kkryger
1 Message
0
May 27th, 2009 21:00
Ok well I don't know what that means, because I'm probably computer illiterate, but all I did when this happened to me was press F10 as soon as I turned it back on and chose the Safe Mode with Networking. Then, it brought me to the log-in page where I properly shut down the laptop. I turned it back on a few minutes later and it was normal. I have a Dell Windows Vista Home Premium Studio 1537 laptop.
KroneckaDelta
1 Message
0
May 30th, 2009 10:00
hi--i had the same problem: My Dell Inspiron 1520 was "frozen" on the logging off screen. I searched the internet and found no really good answers, but what worked for me was to unplug the laptop, and take out the battery--just to get it to shut off completely. I'm not sure this is the best option, but it certaintly worked to get me off that logging off screen. When I put it all back together and turned the power on again, it had a little error message for me, but i just hit Enter, and it started up normally.
CarolineDaly
1 Message
0
December 27th, 2012 05:00
I HAVE THE ANSWER!!!
Hi, I had this exact problem, when I shut down, it said logging off for hours, until the battery died.
So I got onto Dell Support and was transferred to Software Support and was told that the problem would cost €89 to fix!
I hung up. I had a different problem before and the problem was with my McAfee security, so I went onto the McAfee site and went to my account, logged in and deactivated my subscription (don't worry you can reactivate it and get your money's worth later).
Next i uninstalled McAfee from the control panel.
I then proceeded to try and turn off my laptop and it worked!
I restarted my laptop and went back to the McAfee site and reactivated it and Downloaded it again, this took about 8 minutes.
Now my laptop is working perfectly again!
Also as well as problems shutting down, I couldn't open Google Chrome, this was probably linked as it now works fine also.
I wouldn't advise taking out the battery while it is still on. And that would have to be done every time.
Hope this helped!!!