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1516
April 14th, 2017 06:00
Hibernate and blank issue
PC can't hibernate
I just cannot get my computer to hibernate. When I click on hibernate, the screen goes black but the computer will still be on as moving the mouse around takes me back to the lock screen.
Blank screen
After my computer runs out of battery and switches off, plugging it in and switching it on gives me a blank screen. The computer will be on but the screen will be blank and never lights up. I usually switch it off by holding down the power button but this is not sustainable.
Please assist.
PC config:
Dell XPS 15 9550
Windows 8.1
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Brad L (retired)
11 Legend
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2.7K Posts
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April 14th, 2017 16:00
Hi there,
Take a look at this thread/post It looks like it has some fixes. I hope this helps!
Best regards,
Brad
itmadzime
4 Posts
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April 17th, 2017 03:00
Hi Brad,
Thank-you for your response. I have tried what was suggested in the post: re-installing 1.2.18 BIOS and toggling bios settings as per this post: linustechtips.com/.../.
My issue is still not resolved.
Kind regards,
Brad L (retired)
11 Legend
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2.7K Posts
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April 19th, 2017 16:00
Thanks for the update, go ahead and try to reinstall the video drivers by entering your Service Tag here and see if it fixes the issue, if it does not can you try this command in a command prompt (you might have to run it as an admin): powercfg -lastwake and let me know if it says anything.
Best regards,
Brad
itmadzime
4 Posts
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April 22nd, 2017 02:00
Hi Brad,
Tried what you suggested didn't work. The result from that prompt is: "Wake History Count - 0"
Regards,
Brad L (retired)
11 Legend
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2.7K Posts
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April 25th, 2017 13:00
Thanks for the update, let me look into this a bit more.
Best regards,
Brad
itmadzime
4 Posts
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April 27th, 2017 16:00
Thank-you Brad, that will be much appreciated!