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January 19th, 2013 13:00
How do I order a Recovery CD for my Desktop XPS 420?
My computer has been lagging lately and just shutting down on it's own while I am in the middle of doing something so needless to say, I am considering restoring it back to the original state as when I purchased it to see if that helps. I didn't receive a recovery cd for os media or dell drivers and utilities media so I was wondering how I could order one. I was told that I can get one copy for free or download them off of the dell website. Please Help.
By the way, I purchased this computer 4 years ago. Thanks
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Mary G
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January 19th, 2013 14:00
Run the diagnostics with the extended hard drive test to make sure the hard drive is OK before doing anything. You can request a set of original OS disks here-- support.dell.com/.../backupcd_form You should have a Recovery partition on the current hard drive. Look up Recovery in Help.
Consider taking advantage of the $40 upgrade to windows 8 pro that expires in 12 days.