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8724
November 8th, 2014 09:00
I need to reboot my computer
I have a blue screen and it won't let me reboot to the factory settings
This post is more than 5 years old
4 Posts
0
8724
November 8th, 2014 09:00
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Renorvia
4 Posts
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November 8th, 2014 11:00
I did that it pass every test
Renorvia
4 Posts
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November 8th, 2014 11:00
I have a error code 0xc000014c
Mary G
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20.1K Posts
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November 8th, 2014 11:00
There is no way you can restore factory settings just by rebooting. First you have to determine what is wrong. It could be a hard disk failure. If you are under warranty, contact Dell Support. If you are not under warranty, post your model computer and operating system for help here. You should always include that in your posts. Did you try running the diagnostics? Do you have recovery disks to boot to?
Reboot the computer and tap F12 immediately to get to the boot menu and select the diagnostics.