INCREDIMAIL USURPS OUTLOOK EXPRESS

Question

Uninstalling Incredimail hasn't cleared it from remaining in situ as email default and secondary, thereby blocking the pathway.  I have been unable to dislodge it and replace Outlook Express.  My system is Windows XP Home and I am pretty much a beginner, so any help would be much appreciated.   Regards Rospa

tgsmith · Answer

Rospa,   Incredimail can be a biddy.  Recommend you go to www.microsoft.com.  Download Microsoft AntiSpyware Beta.  Install, update, scan for bugs and remove all found.   After scan set IE to Microsoft's recommended defaults.  Likewise, go to www.download.com and download AdAwareSe and Spybot. Install, update, scan and remove all critical objects.  Now right click on Start. Left click on Properties. Right click on Customize.  Make sure Internet Exploer and Outlook Express are set as defaults. Apply any changes.  Open Outlook Express.  Select Tools|Options. Make sure Outlook Express is set as default Mail and News handler.  Apply any changes.   Also, check your Programs|Startup folder.  Delete Incredimail shortcut if it exists.  Now, right click on Start. Left click on Search.  Type incredimail.* in space below 'all or part of file name'  Select C:\ in the space below 'Look in:'  When search finishes, click on Edit|Select All.  Click on File|Delete. Ok deletion.  Now. Reboot your computer.  If you get any error messages, write down and let us know.   Tony

Rospa · Answer

Hi Tony and thanks

I am running Spyware Doctor, Norton AniVirus, PConPoint and Registry Mechanic, so I took the liberty of bypassing the first part of your recommendation. PConPoint because it claimed to be able to sort out Incredimail problems! But it hasn't!

I went into Customize and found that email was 'off' but Incredimail was there in both boxes, but greyed out. I could not overwrite it or delete it in on or off mode, in order to change it to Outlook Express! Tools in OE shows Mail as pop.tiscali.co.uk mail default and for News - news.tiscali.co.uk news default. I looked in what I think is a start up folder named 1386 (?) but no sight of Incredimail. A search Incredimail came up with 47 finds. I could delete all but two. The error message reads - Cannot delete file. Cannot read from the source file or disk.... and goes on to talk about other locations on on hard diskj etc...

If I go into Internet Options/Programmes I find HTML editor - Notepad; Email - Incredimail (twice) ; Newsgroups - Outlook Express; Internet Call - NetMeeting.

Does this throw any more light on the problem?

Rospa

tgsmith · Answer

OK. Here we go. First. Create a system restore point.(START|PROGRAMS|ACCESSORIES|SYSTEM TOOLS|System Restore).

Next. START|RUN. Type regedit.Press Enter. Click on Edit. Click on Find. Type Incredimail. Delete every occurence you find. Close registry editor. Reboot. After reboot run Registry Mechanic (and/or PConPoint). Clean up the registry. You should be ready to go.

Tony

Windows General

INCREDIMAIL USURPS OUTLOOK EXPRESS

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