No, I've not bought Installshield. You are correct in saying that I should go back to Epson and tell them that.
I've installed an updated engine, I've upgraded the printer's drivers, I've used a registry cleaner to get Smart Panel off my computer so I can reinstall. I've done everything that I was supposed to from Epson's tech support. I'm beginning to wonder if the software CD itself is defective, as there is one other program that I've not been able to open after installing it as well.
Assuming that you never bought a copy of InstallShield yourself. I would go back to Epson, and explain that they are responsible not Installshield are responsible. They, EPSON, have a business relationship with them not you. You did not purchase anything from Installshield. EPSON response is analogous to some software publisher whose software keep failing to blame Microsoft since their program was built using Microsoft's compiler.
lmb59
74 Posts
0
December 23rd, 2004 03:00
I've installed an updated engine, I've upgraded the printer's drivers, I've used a registry cleaner to get Smart Panel off my computer so I can reinstall. I've done everything that I was supposed to from Epson's tech support. I'm beginning to wonder if the software CD itself is defective, as there is one other program that I've not been able to open after installing it as well.
Aggravating.
~lmb59
msgale
2 Intern
•
2.5K Posts
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December 23rd, 2004 03:00
chuket
1.4K Posts
0
December 23rd, 2004 04:00
See if any of this applies:
http://consumer.installshield.com/kb.asp?id=Q108488
lmb59
74 Posts
0
December 23rd, 2004 20:00
So, what's next? It appears that the install wizard for the Smart Panel is broken...
~lmb59