Not sure what you mean by quote, “I reloaded Windows”
Depends what you were trying to do, but if it was a clean reinstall, then if not already seen:
Click here for Denny Denham web site, which also includes this step-by-step guide here
Suggest (if possible) you print off the above procedures
During Windows clean install process you need to reinstall system spec drivers in the correct order
Download R114566.EXE is an updated chipset driver v7.2.2.1006, A13 (4/14/2006)
Features Added notes includes “fixes issue with USB keyboard/mouse hang until reboot while installing”
Only if you did follow correct clean reinstall procedures?
Then you could try the select “other versions” option for chipset driver & download v7.0.0.1019, A11 (11/12/2005)
Summary Notes:
Not all download drivers will be required, you need to know PC system spec build
Order for driver install is is normally:
(1) Desktop System Software (DSS) (2) Chipset (3) Video (4) Sound (5) NIC (6) Modem (7) any others
Then install Anti Virus & Firewall software before going online for Windows update downloads.
Finally, if you have installed any additional software or hardware on your PC, you will need to reinstall them using the relevant application install Setup CDs
Thanks for your input. I don'I recall all the things I did but I know it was not a "clean" install. Somehow I wound up with XP Media Home Edition loaded on a 4G partition with all the original files and programs I had been using before on the main larger 140G remaining partition. Somehow I also would up with XP Professional loaded on the larger partition (I don't want Professional) but it doesn't work when I try to start. I get a missing file sharmli-dll or something.I guess I'll have to do a clean install which I hate because it takes a week to get all my other programs loaded (and I missing some disks also).
When I installed the chipset driver, my mouse and keyboard locked up doing what the program was suppose to prevent?!?!? Hopefully that won't happen with a clean install.
I did load the drivers and actually got the system to work to a certain extent (with 4G) otherwise except for the 56K V90 modem. (I use this for a Hyperterminal computer to computer program I need to operate. The DSL through Verizon works OK). For some reason the system does see the modem hardware but cannot find the driver program.
Presumably modem has yellow exclamations (corrupt/missing driver) in Device Manager
If part of original build spec then software/driver will be one of those listed for the Conexant or Intel
Otherwise if installed after PC build you will need to source the correct driver
It’s not clear how you managed to get Windows XP Pro on your PC?
Sounds like you have two OS installed WXP Pro & WXP MCE?
Where the boot default ID OS is the damaged WXP Pro
To confirm Start > Run type in msconfig then click OK then click on BOOT.INI tab
Do NOT make any changes in msconfig utility unless you know exactly what you are doing
There are commands to change boot default ID OS, remove ID OS etc. but:
If original system spec build included Windows XP MCE OS (Operating System)
And that’s the OS CD that Dell has sent you?
And you only want one OS (WXP MCE) on your PC HDD
Then suggest a clean install, which includes HDD reformat to wipe your PC HDD clean
Again it’s explained in procedure links – you will lose all your personal files/data, so if accessible, save them to a CD or flash drive before clean install
I cleared the exclamation points a couple of times but the modem driver wasn't found. Then, out of the blue, after I re-started, I tried it once more and it found the program (I think on the web) and now the 56K modem is working.
I still have to do a clean install but my wife, God bless her, got American Express to pay for a home service call on their extended warranty reimbursement. (We originall bought the systenm using Amex for the usual one year warranty. Amex picks up the second year and pays for repair costs when you charge the purchase on their card). Of course this is injuring my pride, because "I know" I can figure it out, but we're having the Geek Squad come in to reinstall it.
I guess one advantage is that I "may" run into problems other then the install, so it would be helpful to have someone there who really knows what's going on. And I might learn something that would help me later when the Amex finally warranty runs out (in ten days!). And I can't beat the cost!
Thanks for the ideas and cautions. One other issue though. I can't get rid of the exllanation point for SM Bus Controller. It doesn't find the driver. Any suggestions? Alan
Because of the prblem I had with locked up mouse and keyboard when I loaded the chip driver the first time I booted, I didn't load it when I booted this time. What kind of problems can I expect? Evrything seems normal. (other than the aforementioned situation with small partition and the other XP Prof.
I’ve been busy doing other things, anyway back here now.
Reference mouse/keyboard problems
If USB type, then make sure they are connected before you start your PC & are connected to a USB Root Hub port – the USB ports on PC rear panel
If they are already connected that way, then try in different rear panel USB ports
Albeit I don’t think that’s the problem, it sounds more related to your original problem which requires a windows clean install & correct PC system build spec drivers installed.
Have the geek squad fixed your PC yet?
I’m assuming that your PC build spec uses Intel 945G Express Chipset
If correct then Windows XP OS native drivers are unlikely to optimally configure your PC chipset, hence need to install the Intel Chipset Software Installation Utility
A missing or corrupt chipset driver (or here the Intel Chipset Software Installation Utility) normally causes problems with USB devices, Network cards, modems, graphic cards, etc..
Note it does not provide the required drivers for above type devices but is required so that other installed device drivers can actually work
If other device drivers are not installed by WXP then the must be installed from the device software CD or manufacturers download web site
After installing WXP OS
Reason for installing chipset driver (or here the Intel Chipset Software Installation Utility) first or second is to enable the OS to determine system components & properly configure the chipset for specific functionality, e.g. AGP, USB, Core PCI & ISA PnP services, otherwise they won’t work properly
Thereby allowing remaining related device drivers be installed correctly
Don't think its the USB ports because the KB and mouse were working right before and they were in the same ports. Probably need a clean install like you said. Geeks squad are coming in a week from tomorrow. I'm out of town. I'll let you know. Tks. Alan.
Well, The Geek Squad came - bright young fellow who's interested in being an English and art major got me back in business. Not really interested in the computer field (Go figure?!?!?) but he seemed to be very qualified in this area too. He downloaded the Intel chipset driver from Intel rather than using Dell's Did the same on a couple of other drivers. Thanks for your help. Alan
JRosenfeld did actually suggest going to Intel site & downloading from there
But unless absolutely sure you know what to download, it can be very intimidating
Some recommend always downloading only from Dell site since download files have been Dell tested – oh well you live & learn
There’s a free download tool (Belarc Advisor) used by many (self included) to provide a comprehensive record of your computer – system build, product keys, software installed, updates, etc.
Very useful to save the tool report & even print it off for future reference if any problems occur
Alank2work
11 Posts
0
June 30th, 2007 11:00
BELL BOY
1.1K Posts
0
June 30th, 2007 19:00
Hi again,
Not sure what you mean by quote, “I reloaded Windows”
Depends what you were trying to do, but if it was a clean reinstall, then if not already seen:
Click here for Denny Denham web site, which also includes this step-by-step guide here
Suggest (if possible) you print off the above procedures
During Windows clean install process you need to reinstall system spec drivers in the correct order
Download R114566.EXE is an updated chipset driver v7.2.2.1006, A13 (4/14/2006)
Features Added notes includes “fixes issue with USB keyboard/mouse hang until reboot while installing”
Only if you did follow correct clean reinstall procedures?
Then you could try the select “other versions” option for chipset driver & download v7.0.0.1019, A11 (11/12/2005)
Summary Notes:
Not all download drivers will be required, you need to know PC system spec build
Order for driver install is is normally:
(1) Desktop System Software (DSS) (2) Chipset (3) Video (4) Sound (5) NIC (6) Modem (7) any others
Then install Anti Virus & Firewall software before going online for Windows update downloads.
JRosenfeld
2 Intern
•
4.4K Posts
0
July 1st, 2007 00:00
Alank2work
11 Posts
0
July 2nd, 2007 12:00
BELL BOY
1.1K Posts
0
July 3rd, 2007 23:00
Presumably modem has yellow exclamations (corrupt/missing driver) in Device Manager
If part of original build spec then software/driver will be one of those listed for the Conexant or Intel
Otherwise if installed after PC build you will need to source the correct driver
It’s not clear how you managed to get Windows XP Pro on your PC?
Sounds like you have two OS installed WXP Pro & WXP MCE?
Where the boot default ID OS is the damaged WXP Pro
To confirm Start > Run type in msconfig then click OK then click on BOOT.INI tab
Do NOT make any changes in msconfig utility unless you know exactly what you are doing
There are commands to change boot default ID OS, remove ID OS etc. but:
If original system spec build included Windows XP MCE OS (Operating System)
And that’s the OS CD that Dell has sent you?
And you only want one OS (WXP MCE) on your PC HDD
Then suggest a clean install, which includes HDD reformat to wipe your PC HDD clean
Alank2work
11 Posts
0
July 5th, 2007 12:00
BELL BOY
1.1K Posts
0
July 5th, 2007 20:00
Great news about extended warranty :smileyvery-happy:
My mistake should have asked you the post back if any yellow exclamations
Anyway, sounds like you carried out correct procedure – uninstall corrupt drivers then reboot PC
If modem only requires generic Windows/System32 driver, then windows will auto reinstall it after reboot
If not then that’s when you need device software CD or device driver download
Properties > Drivers will tell you if they are generic Windows/System32 driver(s)
Some advice (not trying to worry you):
Original error (corrupt registry hive) you posted – \Windows\System32\Config\System
Only if a one off, original error could be just a result of incorrect user action
However repeated corrupt registry errors is a different matter:
They tend to indicate PC HDD [hard disk drive(s)] are suspect & may be failing
Albeit windows clean reinstall will be a good load test for HDD
Only mentioned this since you are still under warranty
Alank2work
11 Posts
0
July 6th, 2007 01:00
BELL BOY
1.1K Posts
0
July 6th, 2007 02:00
Device Manager > SM Bus Controller yellow exclamation definitely means:
Chipset driver is not installed or is corrupt
The chipset driver is NOT source-installed by/from Windows, see my previous post ref Summary Notes
It must be installed (first or second), source is Dell Resource CD or downloaded as previously explained.
A missing or corrupt chipset driver normally causes all sorts of problems when trying to run your PC system
Alank2work
11 Posts
0
July 6th, 2007 17:00
BELL BOY
1.1K Posts
0
July 7th, 2007 23:00
Hi, Alan
I’ve been busy doing other things, anyway back here now.
Reference mouse/keyboard problems
If USB type, then make sure they are connected before you start your PC & are connected to a USB Root Hub port – the USB ports on PC rear panel
If they are already connected that way, then try in different rear panel USB ports
Albeit I don’t think that’s the problem, it sounds more related to your original problem which requires a windows clean install & correct PC system build spec drivers installed.
Have the geek squad fixed your PC yet?
I’m assuming that your PC build spec uses Intel 945G Express Chipset
If correct then Windows XP OS native drivers are unlikely to optimally configure your PC chipset, hence need to install the Intel Chipset Software Installation Utility
A missing or corrupt chipset driver (or here the Intel Chipset Software Installation Utility) normally causes problems with USB devices, Network cards, modems, graphic cards, etc..
Note it does not provide the required drivers for above type devices but is required so that other installed device drivers can actually work
If other device drivers are not installed by WXP then the must be installed from the device software CD or manufacturers download web site
After installing WXP OS
Reason for installing chipset driver (or here the Intel Chipset Software Installation Utility) first or second is to enable the OS to determine system components & properly configure the chipset for specific functionality, e.g. AGP, USB, Core PCI & ISA PnP services, otherwise they won’t work properly
Thereby allowing remaining related device drivers be installed correctly
Alank2work
11 Posts
0
July 9th, 2007 11:00
Alank2work
11 Posts
0
July 18th, 2007 14:00
BELL BOY
1.1K Posts
0
July 19th, 2007 01:00
Great news, easy if you're a geek :smileywink:
Anyway thanks for the feedback
JRosenfeld did actually suggest going to Intel site & downloading from there
But unless absolutely sure you know what to download, it can be very intimidating
Some recommend always downloading only from Dell site since download files have been Dell tested – oh well you live & learn
There’s a free download tool (Belarc Advisor) used by many (self included) to provide a comprehensive record of your computer – system build, product keys, software installed, updates, etc.
Very useful to save the tool report & even print it off for future reference if any problems occur
If interested it can be downloaded from http://www.belarc.com/
Click the Free Download button you can first read Intro, Tips & FAQs etc. before deciding to download
Alank2work
11 Posts
0
July 19th, 2007 14:00