Intel chipset software installation utility locks up mouse and keyboard

Question

I'm running Dimension 5100 XP Media bought 2005. I reloaded Windows - got that far then was told by Dell support (past warranty) that I have to load Intel chipset software installation utility (r114566.EXE RELEASE 4/14/06) as one of the Drivers. As soon as I installed it the keyboard and mouse locks up. I tried to reload Windows to start from the beginning. But I get a message that I shouldn't load two Windows in the same sector (For some reason I have Windows XP and Windows rofessional installed -Professional does not start at all)>

????

Message Edited by Alank2work on 06-30-2007 06:46 AM

Alank2work · Answer

One additional comment.  When I leave Windows and go to other screens like to reboot, the mouse and keyboard are OK.

BELL BOY · Answer

Hi again,

Not sure what you mean by quote, “I reloaded Windows”

Depends what you were trying to do, but if it was a clean reinstall, then if not already seen:

Click here for Denny Denham web site, which also includes this step-by-step guide here

Suggest (if possible) you print off the above procedures

During Windows clean install process you need to reinstall system spec drivers in the correct order

Download R114566.EXE is an updated chipset driver v7.2.2.1006, A13 (4/14/2006)

Features Added notes includes “fixes issue with USB keyboard/mouse hang until reboot while installing”

Only if you did follow correct clean reinstall procedures?

Then you could try the select “other versions” option for chipset driver & download v7.0.0.1019, A11 (11/12/2005)

Summary Notes:

Not all download drivers will be required, you need to know PC system spec build

Order for driver install is is normally:

(1) Desktop System Software (DSS) (2) Chipset (3) Video (4) Sound (5) NIC (6) Modem (7) any others

Then install Anti Virus & Firewall software before going online for Windows update downloads.

Finally, if you have installed any additional software or hardware on your PC, you will need to reinstall them using the relevant application install Setup CDs

JRosenfeld · Answer

Or go to the intel site and downloadthe latest version chipset software installation utility.

Alank2work · Answer

Thanks for your input.  I don'I recall all the things I did but I know it was not a 'clean' install.  Somehow I wound up with XP Media Home Edition loaded on a 4G partition with all the original files and programs I had been using before on the main larger 140G remaining partition.  Somehow I also would up with XP Professional loaded on the larger partition (I don't want Professional) but it doesn't work when I try to start.  I get a missing file sharmli-dll or something.I guess I'll have to do a clean install which I hate because it takes a week to get all my other programs loaded (and I missing some disks also).   When I installed the chipset driver,  my mouse and keyboard locked up doing what the program was suppose to prevent?!?!?  Hopefully that won't happen with a clean install.   I did load the drivers and actually got the system to work to a certain extent (with 4G) otherwise except for the 56K V90 modem.  (I use this for a Hyperterminal computer to computer program I need to operate.  The DSL through Verizon works OK).  For some reason the system does see the modem hardware but cannot find the driver program.   Any other ideas. Thanks again.   Alan

BELL BOY · Answer

Presumably modem has yellow exclamations (corrupt/missing driver) in Device Manager

If part of original build spec then software/driver will be one of those listed for the Conexant or Intel

Otherwise if installed after PC build you will need to source the correct driver

It’s not clear how you managed to get Windows XP Pro on your PC?

Sounds like you have two OS installed WXP Pro & WXP MCE?

Where the boot default ID OS is the damaged WXP Pro

To confirm Start > Run type in msconfig then click OK then click on BOOT.INI tab

Do NOT make any changes in msconfig utility unless you know exactly what you are doing

There are commands to change boot default ID OS, remove ID OS etc. but:

If original system spec build included Windows XP MCE OS (Operating System)

And that’s the OS CD that Dell has sent you?

And you only want one OS (WXP MCE) on your PC HDD

Then suggest a clean install, which includes HDD reformat to wipe your PC HDD clean

Again it’s explained in procedure links – you will lose all your personal files/data, so if accessible, save them to a CD or flash drive before clean install

Alank2work · Answer

I cleared the exclamation points a couple of times but the modem driver wasn't found.  Then, out of the blue, after I re-started, I tried it once more and it found the program (I think on the web) and now the 56K modem is working.   I still have to do a clean install but my wife, God bless her, got American Express to pay for a home service call on their extended warranty reimbursement.  (We originall bought the systenm using Amex for the usual one year warranty.  Amex picks up the second year and pays for repair costs when you charge the purchase on their card).  Of course this is injuring my pride, because 'I know' I can figure it out, but we're having the Geek Squad come in to reinstall it.   I guess one advantage is that I 'may' run into problems other then the install, so it would be helpful to have someone there who really knows what's going on.  And I might learn something that would help me later when the Amex finally warranty runs out (in ten days!).  And I can't beat the cost! Thanks for your help.  I'll keep you posted.  Alan.

BELL BOY · Answer

Great news about extended warranty :smileyvery-happy:

My mistake should have asked you the post back if any yellow exclamations

Anyway, sounds like you carried out correct procedure – uninstall corrupt drivers then reboot PC

If modem only requires generic Windows/System32 driver, then windows will auto reinstall it after reboot

If not then that’s when you need device software CD or device driver download

Properties > Drivers will tell you if they are generic Windows/System32 driver(s)

Some advice (not trying to worry you):

Original error (corrupt registry hive) you posted – \Windows\System32\Config\System

Only if a one off, original error could be just a result of incorrect user action

However repeated corrupt registry errors is a different matter:

They tend to indicate PC HDD [hard disk drive(s)] are suspect & may be failing

Albeit windows clean reinstall will be a good load test for HDD

Only mentioned this since you are still under warranty

So make sure the geek squad give your PC a full health check (hardware diagnostics in particular HDD) to confirm if HDD(s) are OK

Alank2work · Answer

Thanks for the ideas and cautions.  One other issue though.  I can't get rid of the exllanation point for SM Bus Controller.  It doesn't find the driver.  Any suggestions? Alan

BELL BOY · Answer

Device Manager > SM Bus Controller yellow exclamation definitely means:

Chipset driver is not installed or is corrupt

The chipset driver is NOT source-installed by/from Windows, see my previous post ref Summary Notes

It must be installed (first or second), source is Dell Resource CD or downloaded as previously explained.

A missing or corrupt chipset driver normally causes all sorts of problems when trying to run your PC system

Alank2work · Answer

Because of the prblem I had with locked up mouse and keyboard when I loaded the chip driver the first time I booted, I didn't load it when I booted this time. What kind of problems can I expect? Evrything seems normal.  (other than  the aforementioned situation with small partition and the other XP Prof.   Alan

BELL BOY · Answer

Hi, Alan

I’ve been busy doing other things, anyway back here now.

Reference mouse/keyboard problems

If USB type, then make sure they are connected before you start your PC & are connected to a USB Root Hub port – the USB ports on PC rear panel

If they are already connected that way, then try in different rear panel USB ports

Albeit I don’t think that’s the problem, it sounds more related to your original problem which requires a windows clean install & correct PC system build spec drivers installed.

Have the geek squad fixed your PC yet?

I’m assuming that your PC build spec uses Intel 945G Express Chipset

If correct then Windows XP OS native drivers are unlikely to optimally configure your PC chipset, hence need to install the Intel Chipset Software Installation Utility

A missing or corrupt chipset driver (or here the Intel Chipset Software Installation Utility) normally causes problems with USB devices, Network cards, modems, graphic cards, etc..

Note it does not provide the required drivers for above type devices but is required so that other installed device drivers can actually work

If other device drivers are not installed by WXP then the must be installed from the device software CD or manufacturers download web site

After installing WXP OS

Reason for installing chipset driver (or here the Intel Chipset Software Installation Utility) first or second is to enable the OS to determine system components & properly configure the chipset for specific functionality, e.g. AGP, USB, Core PCI & ISA PnP services, otherwise they won’t work properly

Thereby allowing remaining related device drivers be installed correctly

Alank2work · Answer

Don't think its the USB ports because the KB and mouse were working right before and they were in the same ports.  Probably need a clean install like you said.  Geeks squad are coming in a week from tomorrow.  I'm out of town.  I'll let you know.  Tks. Alan.

Alank2work · Answer

Well, The Geek Squad came - bright young fellow who's interested in being an English and art major got me back in business.  Not really interested in the computer field (Go figure?!?!?) but he seemed to be very qualified in this area too.   He downloaded the Intel chipset driver from Intel rather than using Dell's   Did the same on a couple of other drivers.  Thanks for your help.  Alan

BELL BOY · Answer

Great news, easy if you're a geek :smileywink:

Anyway thanks for the feedback

JRosenfeld did actually suggest going to Intel site & downloading from there

But unless absolutely sure you know what to download, it can be very intimidating

Some recommend always downloading only from Dell site since download files have been Dell tested – oh well you live & learn

There’s a free download tool (Belarc Advisor) used by many (self included) to provide a comprehensive record of your computer – system build, product keys, software installed, updates, etc.

Very useful to save the tool report & even print it off for future reference if any problems occur

If interested it can be downloaded from http://www.belarc.com/

Click the Free Download button you can first read Intro, Tips & FAQs etc. before deciding to download

Alank2work · Answer

Thanks for your recommendations and support throughout.   Alan.

Windows General

Intel chipset software installation utility locks up mouse and keyboard

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