Internal Error #2718

Question

I have never gotten a resolution to this problem, though I did post it earlier here. I saw on another site where a person had the same exact problem. Here is his post. Unfortunately there are no responses.

Earthlink Uninstall Problem

After cancelling my earthlink internet access, I went to add/remove programs to rid my system of their 275mb buggy software--but their uninstaller failed.....so I tried to remove all references from program files and the registry.....What I am left with now is an annoying pop up which states "windows installer is preparing to install- earthlink pop-up blocker"; then an error message #2718 - these both will appear 2-3 times while trying to delete---this occurs at startup, when opening msie, my computer, others.......it can be stopped by disabling allow 3rd party plug ins in ie tools but this stops other wanted activity as well....................Do you have any helpful ideas? The operating system is windows xp professional.

Thanks;

It's pretty pathetic that one program can cause such problems and no one seems to have a fix. Can anyone here guide me? I sure would like some help!

Shelley Saunders DELL Dimension 4100 512 RAM Win XP Pro Conexant HCF V90 56K Data Fax PCI Modem Cable Modem Wireless Router

Shelleymky · Answer

It's not AOHell that I am concerned with, but I am supposing your response would have been the same.  I will try that if I can find an Earthlink CD.  I hate downloading from them because I had major problems with their downloads when I had the program.  Thanks for the effort.

kippy50 · Answer

Your best bet for this is to reinstall the same version of AoHell and then attempt to uninstall it again.  If that does not work, then from what you stated, there is either registry keys and or folders left over from the install causing the popup.  They must be tracked down and removed.  Kip

kippy50 · Answer

The same applies, sorry for the typo.

Shelleymky · Answer

No problem.  I knew what you meant.  But I have now done what you suggested and it uninstalled, but the problem still exists.  I have cleaned the registry of anything connected to Earthlink, still the problem exists.  Any more suggestions?

kippy50 · Answer

Im still going with the premise there are left over registry keys and or folders.  The safest registry cleaner I know of is here http://www.oldversion.com/program.php?n=jv16  click the one at the bottom 1.3.  Run it and see of any Earthlink keys show up to be removed.  Also before that, click start/search and do a search for earthlink, see if any folders appear, if so delete them.  You might also consider contacting Earthlink to see if they can help.  Kip

Shelleymky · Answer

Thanks. I did a search and then deleted everything with Earthlink in the filename. I then downloaded the registry cleaner you led me to, and ran it. I searched the registry and found many entries with earthlink in them. I deleted them all. I'm so sorry to say that my problem is still there. And Earthlink cannot help. They are trained monkeys, and if it isn't in their scripted answer, they will walk you around robin hood's barn, but you just never get anywhere. I've been there and done that, and that's why you will never see me using Earthlink for any reason. They could give it to me and I wouldn't take it!

I hope you aren't out of ideas!

kippy50 · Answer

One last stab, was Earthlink on the pc when you purchased it?  Reason being, there may be Earthlink files strored in the Dell files they put on the PC when shipped, try a search for Dell and see what comes up.  If no one else replies, post a new message tomorrow listing all you did to attempt to get rid of the program.  Im as interested as you are now how to get rid of this monster.  Kip

Shelleymky · Answer

No, the pc did not come with Earthlink.  That was my doing, and I surely regret it!  I will post tomorrow again.  Thanks for your efforts to help me.

Shelleymky · Answer

An update: the problem appears to be resolved.

For anyone who might need the information: I was offered the following link from a person on Tech Republic. I'm keeping my fingers crossed, but so far I am rid of the problem.

http://support.microsoft.com/default.aspx?scid=%2Fdirectory%2Fworldwide%2Fen-gb%2Futility2.asp

I used the instructions on that website and specifically here's what I did. The offending registry entry was 62329568-19B5-43CF-9524-3EE4DD709D01 (that's the entry that was in the error message and when I manually deleted it from the registry, it always came back). I got the Windows Support Tools off my install CD, and then at a command prompt I entered msizap T {62329568-19B5-43CF-9524-3EE4DD709D01}. So far so good.

Windows General

Internal Error #2718

Was this post helpful?