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January 26th, 2004 14:00
Internet Explorer - Recurring Error Message
I keep receiving the following message box regarding Internet Explorer, during internet access.
Error Signature.
AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: Unknown ModVer: 0.0.0.0 Offset: 5000c48d.
This then invites me to report the fault and dumps me back to my first page web browser location, thus losing any other pages visited.
I have tried reinstalling the Windows 98 SE Operating system, reloading Internet Explorer (including all the latest updates and patches) and scanning the system using various diagnostic (including Dell diagnostic) software all to no avail.
Has anyone else experienced this annoying continuous error message and how did you rectify the problem.
Thanks in anticipation.
Simon Jeffery
volcano11
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January 26th, 2004 14:00
Since a very high proportion of the problems occurring these days with Internet Explorer are due to spyware and other internet parasites, the first thing I suggest is getting rid of all of the spyware. See the message at the top of the forum:
http://forums.us.dell.com/supportforums/board/message?board.id=si_sysperf&message.id=1631
If getting rid of the garbage doesn't fix the problem, post back and we can go from there.
Steve
Simon Jeffery
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January 26th, 2004 16:00
Hi Steve,
Thanks for the tip, but I have already downloaded a copy of No Adware to ensure that spyware was removed.
The problem continues.
Simon
volcano11
2 Intern
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28K Posts
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January 26th, 2004 16:00
A single program does not remove all of the garbage. Read the message I linked you to and follow all of the steps. I've never heard of a program called No Adware.
Steve
Simon Jeffery
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January 26th, 2004 18:00
Hi again Steve,
Took your advice and downloaded both Ad-aware 6 and spybot s & d.
Ran them along with No-Adware which I downloaded earlier from a web search, Pc Doctor on call 2 and AVG 6 (to ensure no viruses) and cleared according to the recommendations, re-booted and ran them again to make sure - no problems recorded.
Never felt so cleansed!
Launched my browser to come back here and let you know and.......presto, same error message from Internet Explorer - throwing me out and back to my launch browser page!
Despite having reloaded the operating software (Win 98 SE), I believe the problem maybe in my registry files ........somehow.
It only seems to happen when I use the mouse (i.e I can leave a web site up for ages with no problems, but come to move the mouse and use it - Bingo)
Maybe a case of going thro the old desparate DOS process of 'Format c:' and reloading everything.
Thanks for your time and consideration towards helping to resolve the problem.......
All the best,
Simon
volcano11
2 Intern
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28K Posts
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January 26th, 2004 18:00
Did you try the HijackThis program and then posting to one of the HijackThis forums for some expert help?
Steve
Simon Jeffery
4 Posts
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January 27th, 2004 06:00
Not yet, I was a little cautious about that one!
I'll give it a go first though 'cos Format c: takes hours to reload.
Thanks,
Simon