This is a nightmare that has been going on for nearly two months with no resolution. I received a Dell Axim IIIi as an early Christmas gift. Along with the gift came a co-branded (Dell/McAfee) full version of McAfee Virus Scan PDA. All well and good, except every time I installed the full version of Virus Scan and would get the activation Email, I would get a page saying "You have reached this page either because your device ID is invalid or this software has already been used in this promotion." The Software was new, shipped directly from Dell, with an unbroken seal.  So instead, I installed the trial version that came bundled with the Dell install CD. Of course, that expired after 30 days. So again I try installing the full version...same error when trying to activate.

I have been on the phone for literal HOURS with both Dell and McAfee, with each pointing the finger at the other. McAfee says it's a Dell problem, Dell says it's a McAfee problem. 

Thank you Dell for supplying useless software to people and charging them for it!  The bozos at McAfee say the only to rectify the problem, since I keep getting the Dell error when clicking the activation page, is to fax them my receipt. No receipt..this was a gift.  And anyway, it doesn't make sense..if I bought this in a store, I wouldn't have to fax them anything to be able to install it.

I am completely fed up with both Dell and McAfee and will never buy anything from either one again.