Which version of MSN Explorer are you using?  Help & Settings and About MSN should give you the version number.

Windows Xp Professional
5.1.2600 Service Pack Build 2600
Dimension 4550 X-86 based PC
Bios A03, 11/12/2002
Pentium 4 2.0Ghz
256MB RAM
IE 6.0

Thanks for the reply.  Unfortunately I am quite computer-illiterate.  I could not find out what version of MSN explorer I have, but the version of MSN messanger is 6.1 (6.1.0155). 

Do you use RoadRunner or Brighthouse for your internet provider ?

Thanks for your reply also.  No, I do not use Roadrunner or Brighthouse.  Instead we have Execulink.  My computer is part of a network.  And of 4 computers, mine is the only one with this problem. 

I have just determined that I am not able to access certain sites that require a secure connection.  I am wondering if this might be part of the problem.

That's an indication that you need to discuss this with your network administrator. If there is a firewall installed on the network that could be the issue do to filtering also your permissions may not allow you to open secure sites.

Thanks for the tip.  However, my 'network' consists of 4 computers within my home.  I suppose that means that I am the network administrator.  I am of no help.  We do not have a firewall, so I guess we're still searching for answers.

Message Edited by bluetomatoes on 11-01-2003 11:09 AM

I too am having great problems with MSN internet Explorer. I have an Inspiron 5100 that came with MSNEX.  I want to upgrade to MSN 8 and cannot.  I have been through the help line with MSN and they stated to turn off the MSN explorer and that should help.  Well I did that and it still did not work.  I am at my wits end because my whole reason to buying this laptop was to take work away from work..and I use MSN 8.  I can't dial up when using MSN either.  I get an error code.  Does anyone have any clue????.  Dell has been no help either, I got pushed to the side.

Hopefully we have the same problem, so we can get this figured out together!  Just a quick question: can you get on to the internet using a different browser, like Internet Explorer?  and if so, are you able to access secure sites?

I have the same or at least a very similar problem.

Prior to this, we had this problem with one of four email accounts on this same PC.

I can access the internet, yet cannot reach my email accounts.....

Have either of you found solutions?

Hi!

I have not as yet found a solution, but I realized that my problem is actually accessing any webpage that requires a secure connection.  Is this related to "cookies" or "certificates"?  (I've been hunting around 'help' and have encountered this lingo.)  Hope this provides some more info for the genius out there that can help us out.  Thanks again to all of you who have replied to this thread.

I called this number 1-877-dellnet, did what Christina told me (she was awesome) and it worked.

This is what we did.

clicked on start

clicked on run

entered regsvr32 softpub.dll   (that is a "space" not an underscore)

I got a window confirming the change and closed it by clicking ok.

What this did was allow access to secure websites inside the MSN Dellnet Explorer software.

Try it, you'll like it......Hey, Mikey. He likes it.

THANK YOU SO MUCH!!  if you could only see my tears of joy!  I hope that others will be able to fix similar problems by following your advice!