McAfee updates and email problems

Question

Need help. It seems when I update Virus Scan my email won't connect. I've tried uninstalling McAfee but this doesn't help either. I then have to do a system restore to be able to send and receive email. Any help would be appreciated.

cindym1 · Answer

yes I am using the McAfee firewall

BBlackie · Answer

Are you using or have you used the McAfee firewall product?  This may be the source of your problem.

BBlackie · Answer

Open the Security Center, click on the Personal Firewall on the left in the blue background.  On that tab, click on the second item in the left column entitled 'View Internet applications...'.  Search in there for your email application, presumably Outlook Express (and you may have to scroll to find it).  If it says Access Blocked, right-click on it and select Allow Full Access. Message Edited by BBlackie on 02-22-2004 09:36 AM

cindym1 · Answer

It already says 'allow full access'

BBlackie · Answer

RATS!!! I looked in the document for the VirusScan Online in the link below and found that you might solve the problem by turning off the Scan Email and Attachments option in the Active Shield component. This doesn't really harm anything, it's merely an extra layer of protection. If you attempt to open an attachment, it will then be scanned for viruses, so there's no real risk.

http://download.mcafee.com/products/manuals/en-us/VS_UserGuide_Sep03.pdf

Look on page 14, fig. 2-1

Message Edited by BBlackie on 02-23-2004 12:23 AM

Windows General

McAfee updates and email problems

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