Memory Error

Question

Every time i close down the system (i.e. switch off) i get this error appearing, with varying numbers, then it disappears all by itself.

The instruction at 0x69532047 referenced memory at 0xfffffff.
The memory could not be read.

Does anyone know what i can do about this?

fudgieguys · Answer

It may not be a memory error. The message is letting you know a program located at a certain area of the memory is not being released.  Have you installed any new software or hardware recently?  I would suspect those being the culprit.

sparkenh · Answer

Is there a particular .exe file that is causing the error?

escocia1 · Answer

no .exe or application name is mentioned

escocia1 · Answer

i recently installed the new version of Norton Antivirus

sparkenh · Answer

I mean something like 'explorer.exe application error' as the title of the error message. Try uninstalling NAV and see if the problem goes away.

maduser · Answer

I don't suppose you have tried a system restore to take you back prior to when the error message started occurring? I also have been getting this message, although it took me a while to get the number down because it flashes past so quickly. I tried doing a system restore and it turns out I couldn't. The common thread here is that I had just installed Norton Internet Security 2007.

By searching on the number I found the following from "SUDZ" on something called boards.ie:

__________________________________

Over the last week or so, sometimes when shutting down I've noticed an error message saying:

"The instruction at 0x69532047 referenced memory could not be written.
Click O.K to terminate the programme."

The above numbers vary. One time it was 0x011e110f and another time it was 0x0255aff0

And it might happen every time I shutdown and I just haven't noticed... it will continue to shutdown if I click on O.K. or not.

So I thought a System Restore might sort it out (that's about as tech as I get!) but when my PC starts up again I get "Couldn't do System Restore...."

Have done a virus scan and nothing showed up.

Any ideas???

________________

This person also had just installed NAV.

If three people have this problem suddenly after installing a new Norton product, then many more than three have it. So, any ideas, or has one of the many more than three figured out a solution?

maduser · Answer

I went through that diagnostic with a Microsoft tech on Thursday, and then wasted more time with both the Microsoft tech and a Symantec 'tech' on the line.  It's really only to try to diagnose whether the problem goes away if the other applications aren't loaded, and apparently the only way to REALLY get rid of Norton is to use their removal tool (kind of like a virus, eh?).  A higher up Microsoft tech is supposed to call me first thing tomorrow a.m.   I'll post anything helpful that comes out of my session with Microsoft tomorrow (if anything does). Type 'System Restore fails and other problems' into Google and check out the other conversation on this topic.  I just checked back there and the person with the problem said it turned out that any existing Norton programs should have been removed prior to installation of the new one.   That probably contributes to my problem as well.

escocia1 · Answer

no solution yet

i get an application ccApp.exe being mentioned too,
just before the "Instruction at" error message appears.

symantec support sent me this (but i didnt help):

this issue occurs due to conflict with other programs at startup and shutdown.
In order to resolve this issue, I suggest you to start your computer with Symantec and Microsoft services and check for the issue.
For assistance to load services I suggest you to refer the Online Knowledge Base document provided below:
Title: 'How to start your computer with only Symantec and Microsoft services loading
Document ID: 2005110811012639
Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005110811012639?Open&src=con_ols_nam

however, it wasnt clear (to me at least) what troubleshooting had to be carried after shuttiing down Symantec and Microsoft services.

escocia1 · Answer

now got this from Symantec:

this issue occurs due to conflict with other programs at startup.

In order to resolve this issue, I suggest you to Optimize the system resources to run at peak efficiency by following the below mentioned steps and check for the issue:

- Empty the folders that Windows uses to store temporary files.
- Scan for and remove any malware (adware, spyware, viruses, and other malicious software) from your system.
- Disable unnecessary startup items.
- Run Disk Defragmenter.

For assistance to perform the above mention steps I suggest you to refer the Online Knowledge Base document provided below:

Title: 'Basic guide to optimizing system resources'
Document ID: 2002061015214139
> Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2002061015214139?Open&src=con_ols_nam

seriously considering uninstalling Norton and asking for a rebate. maybe McAfee could help me?

chasbox · Answer

Hi A friend  had a similar problem with Norton and this is what he did. Use the unistaller of the old version from the web site. Then go to Start/search find anything Norton/Symantec and delete. Empty recycle bin.Then he did the same with new version. After all that was done, He went to registry and deleted everything he could find of Norton and Symantec. Make sure you back up the registry before doing and registry work. He then reinstalled the new version of Norton. Use at your own risk.   Good luck

maduser · Answer

P.S.  I too am considering unstalling, and on a new computer from Dell, I'm trying PCCillin instead.  However, we have McAffee on the laptop, and it's only marginally better in its intrusiveness.  I have seen multiple comments against it--one saying it's as bad as Norton because it has been similarly overbuilt.

maduser · Answer

This is just one more of Symantec's lame, unresponsive standard 'support' answers.  I have been a frequent optimizer (using Norton's 2003 Systemworks package, because I use my machine professionally.  Clearly, I find it to be useful, but it won't solve this problem.  I went through the whole thing an extra time--including defragmentation in response to similar advice from Symantec--when I first started having problems with ccapp.exe not closing and with Norton (presumably) grinding away in the background wasting system resources and doing automatic updates nearly continually until I set checks for updates to the longest possible period (24 hours).    All of this happened with Norton NIS 2006, even before I installed Norton 2007.    Did you determine whether you can successfully use XP's system restore feature?  It is (was?) a great utility that allows you to go back to an earlier time (for example to a system state before you installed new software that is causing your problems) and to reverse the change if it doesn't help.  But when I tried to use it to get back to just prior to my new Norton installation I found it would not complete a restore.

maduser · Answer

Chasbox's friend is absolutely correct, as I found out by spending about 12 hours on the phone with a series of Dell, Microsoft, and Symantec techs over the last several days.  Lessons:   Lessons:   1) Norton is forever.  Norton's special removal tool DOES NOT remove everything.  It is possible that if it had been used before Windows Add/Remove (Microsoft's solution), it would have worked better, but it still would not have been complete, especially if you've ever had older versions of any type of Norton software (i.e. Ghost, Systemworks) on the machine in question.   2) If the tool does not remove absolutely EVERY SCRAP of Norton detritus, reinstall will fail, and you will be sitting there with an unprotected machine and a pressing need to use the Internet to look for a solution.   3) If you speak firmly enough (REALLY firmly), insist on getting to a manager or higher-level tech, and don't let them off the phone or chat until the problem is absolutely truly resolved, it is possible to finally get them to do the work--but it's going to cost you a lot of time and aggravation. (Since it's their fault, it should not cost you any money.)   4) Absolutely do everything to deal with Norton first to get a clean reinstall.  I started with Dell and Microsoft because the immediate problem appeared to be inability to use Windows System Restore to get to a point prior to my installation of Norton Internet Security 2007.  In retrospect now, with what I learned about these issues and about how to get to a level of technical support competent to solve the problem and make them stick it through to a solution, it is POSSIBLE that this would have been resolved earlier.   5) Anyone who wants to use System Restore needs to check out the Symantec document about how to disable NIS/NAV prior to a restore.  Apparently the programs have protective features that keep anyone or anything from messing with them.   PROVISIONAL OVERARCHING LESSON:  Do not buy another product from Symantec unless and until they clean up their act.

nascarmlb · Answer

I've had both problems with NIS 2007: 'memory xxx can't be read...etc' and CCapp not wanting to shutdown immediately. Had it on a laptop as well as desktop (both Dell). Norton techs gave me same time wasting advice -- they truly don't know or haven't been told or don't want to admit what causes the problem. I believe it's an unfixed bug. Only action I've found to reduce/eliminate the shutdown error msges is to defrag once a week. Norton should fix their problem, it's their responsibility!

nascarmlb · Answer

Message Edited by nascarmlb on 09-13-2007 11:18 PM

Windows General

Memory Error

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