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February 14th, 2013 15:00
Missing Windows Update service from service.msc
Problem: The “Windows Update” service is missing from “services.msc”.
Resolution: Reloading the “Windows Update” service into “services.msc” from a Win7 disc
Reason for Problem: Sometime in the last quarter of 2012 the computer was infected by a malware named Zero Access. I had McAfee remove the infestation but I did not know that one of the problems caused by this malware was the removal of “Windows Update” service.
Question: I did not receive a Win7 disc with the computer. How do I reload this service?
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DELL-Rajath N
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February 14th, 2013 22:00
Hi mike6453,
I suggest you to restore the system to the factory settings and check if the Windows Updates service works properly. Please backup important data and following the steps provided in the link below by selecting Windows 7:
http://dell.to/Wj1rZe
You can request for Backup Disk if you are located in the United States from the following page, if the factory settings fails to fix the issue:
http://dell.to/Vm4uBY
Please let me know if you need further assistance.
“To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA “