This post is more than 5 years old
11 Posts
0
31321
December 19th, 2012 13:00
My Dell Downloads isn't working, Anyone Else Having Problems?
Hi
I have an Alienware M17x R3, which I have Recently done a clean install on,
After doing some research I installed all the drivers from the Dell drivers page in the correct order and have got 99% of my hardware working.
Then I wanted to re-install some of the software that came with my computer, (like the blu-ray software as my blu-ray drive refuses to accept blurays currently) and this brought me to the My Dell Downloads page.
After agreeing to the terms and conditions and clicking register system I agree to let all sorts of software scan my computer the "Examining your computer please
wait ..." message comes up and then a "xmlError: [object Error]" dialog box comes up, after clicking Ok the site does not progress, it just sits there, I left it over night and in the morning it was still sitting on the exact same page.
I must of tried to enter the "My Dell Downloads" over 20 times in 32 and 64 bit IE, Compatibility Mode on and off, Firewalls and Anti-Virus on and off with no progression on the problem.
This is really annoying as my recovery media has gone AWOL so "My Dell Downloads" is my only realistic optition to get the software that came with my computer back
Does anyone know of a fix for this? or is anyone having the same problems as me? any help would be appreciated.
0 events found
PudgyOne
9 Legend
•
30.3K Posts
1
December 20th, 2012 07:00
Mitchell,
It has been suggested to clear cookies and cache.
Please use Internet Explorer(32-bit) when navigating to My Dell Downloads :: Login. Use the same email address and password you use here. Click on add system. Your paid programs can be found there.
***Systems purchased befor April 1, 2010 might NOT register with Dell My Downloads***
If you’re still having problems with Dell My Downloads
Click on the blue, DELL-Roshan L on the next page, start conversation with and please provide Roshan with the following information.
1. System Service Tag.
2. Customer’s Contact Information:
• Name (First, Last)
• E-mail address
• Portal Password
• Country
• Language
• System type
• Operating System
• Browser Used & Version
3. Detailed Description of the Issue (screenshots if available).
Rick
DELL-Rajath N
4 Operator
•
1.8K Posts
0
December 19th, 2012 13:00
Hi mitch8198,
It would be annoying when you receive an error message while trying to download software from the website. My Dell Downloads web site is working properly. I suggest you to disable the pop up blocker and allow the script to run. Please reply to this message with a screenshot of the error, if you experience the same error.
Mitchell11
11 Posts
0
December 19th, 2012 21:00
Mitchell11
11 Posts
0
December 19th, 2012 21:00
Hi and Thanks for the quick reply and your help
This the error I keep having in the screenshots above, otherwise it will just no progress any further than that screen
turning off the pop-up blocker does nothing to the problem
Philip_Yip
9 Legend
•
16.1K Posts
0
December 20th, 2012 07:00
Also try InPrivate Mode (32 bit Internet Explorer).
Open 32 bit Internet Explorer and press [Ctrl], [Shift] and
together. Try registering, if that doesn't matter contact DELL-Roshan L as instructed by Rick.
Mitchell11
11 Posts
0
December 22nd, 2012 00:00
Thankyou everyone for the help, DELL-Roshan L managed to fix my problem, it turns out the previous owner of the computer had already set up a My Dell Downloads account.
So this computer was removed from the previous owners account and everything logged in perfectly!
I appreciate all the help I was given
abhinavmishra07
1 Message
0
January 1st, 2013 23:00
my dell pc having problem...suddenly it get shut down by shwing a message i.e ur window having a critical problem it restart after 1 mintue plz save ur work..so tell me wht i do nw.
DELL-Appu S
4 Operator
•
3.1K Posts
0
January 2nd, 2013 01:00
Hi Abhinavmishra07,
It might be an issue with the software or the hardware of the computer. Let’s try the following steps. Run the diagnostics to check the hardware functionality.
To run ‘Dell Diagnostics’
Alternatively, check in Safe mode:
Please reply with the findings.