Unsolved
This post is more than 5 years old
2 Posts
0
1973
My service tag number is not recognised: what do I do to address this?
Hi,
I took possession of my brand new Dell Studio XPS last Wednesday. I've been trying to register it for warranty purposes BUT the warranty page (and the download page) don't recognise my service tag number. Which also means I can't log a service request by eMail :-(
I don't have a problem with the PC and I really don't want to ring technical support for a non technical problem but I do want to register my PC for warranty purposes and to check for driver downloads.
Any suggestions?
Thanks.
fireberd
9 Legend
9 Legend
•
33.3K Posts
0
October 17th, 2010 05:00
Sometimes it takes a week or so to get the service tag number into the system and recognized. It is not supposed to take that long but we have seen cases where it did. Give it a week and then see if it's recognized. If not you will have to call Dell. We can't help you on here as we are users helping users on this forum.
Fionnabhair45
2 Posts
0
October 18th, 2010 01:00
Thanks for your advice: I really appreciate it. :emotion-1: