Fionnabhair45
1 Copper

My service tag number is not recognised: what do I do to address this?

Hi,

I took possession of my brand new Dell Studio XPS last Wednesday.  I've been trying to register it for warranty purposes BUT the warranty page (and the download page) don't recognise my service tag number.  Which also means I can't log a service request by eMail 😞

I don't have a problem with the PC and I really don't want to ring technical support for a non technical problem but I do want to register my PC for warranty purposes and to check for driver downloads.

 

Any suggestions?

Thanks.

 

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2 Replies
8 Krypton

Re: My service tag number is not recognised: what do I do to address this?

Sometimes it takes a week or so to get the service tag number into the system and recognized.  It is not supposed to take that long but we have seen cases where it did.  Give it a week and then see if it's recognized.  If not you will have to call Dell.    We can't help you on here as we are users helping users on this forum.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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Fionnabhair45
1 Copper

Re: My service tag number is not recognised: what do I do to address this?

Thanks for your advice: I really appreciate it. emoticon.Smile.title

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