Need an OS CD

Question

HI, I did not get a copy of XP with my PC and neither do I have the Dell restore software installed. My warrenty has just expired, but as this is the first time I have been required to do a re-install I didnt realise I had a problem.     Can anyone help ?

simpswr · Answer

Look at the second post at the top of this page in yellow . . .

rda76 · Answer

Thanks for that, but as my warrenty is out the Dell website wont allow me to contact anyone, it just keeps pointing me to the available downloads.

volcano11 · Answer

Call! Steve

rda76 · Answer

Thanks for thet, but I cannot even get a support email address or a phone number without an in warrenty service tag.   Any ideas?

Denny Denham · Answer

rda76, The number here was valid several months ago. I don't know whether it still is or not.

rda76 · Answer

If you click on the email link then it takes you to a page asking for your service tag and as I said mine is out of warrenty so they wont give me the email address.

Also there doesnt seem to be a UK forum; the UK Dell site links to this one.

rda76 · Answer

Cheers for that. Strangely though I did stumble accross a similar page but there were no support numbers, just links to a form to input your customer ID's and service tags to obtain the numbers.

Again, thanks.

rda76 · Answer

I am in the UK that number is of little use to me im afraid.b

volcano11 · Answer

Of course this a U.S. site (see the little flag at the top of the forum!) and we don't know you are from the UK unless you tell us.  Try the email method. Steve

volcano11 · Answer

http://www1.euro.dell.com/content/topics/topic.aspx/emea/contact/enuk?c=uk&l=en&s=gen Steve

volcano11 · Answer

Well, you will never get anywhere unless you expend just a teensy bit more effort. The email address and phone number are listed in the message at the top of the forum. Here - I'll provide a direct link:

http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=199162

If you had read any other messages on this forum, you might have found that other users whose warranty has expired have been successful in obtaining the CDs if they are polite, explain the situation and the lack of alternatives when they call or email Dell Tech Support.

Steve

rda76 · Answer

Thanks, I will call them first thing tomorrow. :) Ross

Windows General

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