Norton Antivirus 2002 reinstall cannot access installation package: NAV.msi

Question

My Norton Antivirus was displaying error messages that I have seen before, but now I could not correct them by restarting. It also displayed that my virus definitions were not up-to-date. I ran Live Update to update them, and it said that they were updated. Because of these problems, I uninstalled Norton and tried to reinstall it.

I first put in my Dell Backup programs cd with Norton on it. I chose to install Norton, and the first message displayed by Windows Installer was:

The feature you are trying to use is on a CD-ROM or other removable disk
that is not available.
Insert the 'Norton Antivirus 2002' disk and click OK.

I pressed the browse button, and it was looking for NAV.msi. I located it on the cd as D:\APPS\NAV\NAV\NAV.msi. When I clicked ok, it displayed this message:

The installation source for this product is not available. Verify that the
source exists and that you can access it.

Does anyone think they know how I can reinstall Norton Antivirus 2002? This program is vital and I've had a few viruses on my computer before. Thanks very much!

Denny Denham · Answer

eyuena, See if this helps.

eyuena · Answer

Thanks very much! The site you listed above was extremely useful!

eboat · Answer

I just had the same problem and even went out to Norton for help but in the meantime I found a file I didn't recgognize. I have now gone though and checked/looked at all files that were run today. I found a one in the Temp folder that I wasn't familiar with, NAV.log, so I opened it with notepad. While scrolling through it I see these next two lines:
"MSI (c) (80:94): Package name extracted from package path: 'NAV.MSI'"
"MSI (c) (80:94): Package to be registered: 'NAV.MSI'"
Still not recognizing it and now finding it more courious I went to the internet and dumped "NAV.MSI" into a google search and came to this web page your request for help.

http://forums.us.dell.com/supportforums/board/message?board.id=sw_winme&message.id=32832

Where the topic was yours:
"My Norton Antivirus was displaying error messages that I have seen before, but now
I could not correct them by restarting. It also displayed that my virus definitions
were not up-to-date. I ran Live update to update them, and it said that they were
updated. Because of these problems, I uninstalled Norton and tried to reinstall it..."

Obviously this is not an isolated problem.

Then I found the problem. I had been looking at the social calander on the computer, you know... the one on the bottom right of the screen. The calendar is wrong!!! Norton is based on the social calendar not the computer's internal calendar. After a couple of tests it was verifyed. I fixed the calendar I fixed my virus def problem!.

eyuena · Answer

Hmm...that's odd....I'm not sure I understand what you mean. So if you change your social calender time back you will get a message displaying that your defs are not up to date?

eboat · Answer

No, I had it set forward to February.

Windows General

Norton Antivirus 2002 reinstall cannot access installation package: NAV.msi

Was this post helpful?