Norton OEM?? What do I do?

Question

My mother has a 4600 that came with Norton AV/Security, but I do NOT see an CDROM or anything in case it needs to be reinstalled.  Firstly, is this weird?  Should there be one?    I know I didn't pay any attention when we got our Dell since I has a more updated version (retail) i wanted to use.   So, anyway..now it is time to renew her subscription and it is asking for the version.  Can I renew with an OEM Version?  When I go to 'ABOUT NORTON', it tells me really nothing.  Under the history it is totally showing NOTHING being installed on this computer (which isn't true....I use it all the time).  I don't have a seriel number...only a pd subscription number from before, a OEM string of numbers (version) that looks like an IP address (with the dots), and some sort of acct. number.  I have tried ALL numbers I have been given, but nothing is working.  Now WTFH??  Where do I get this seriel number thing to renew????    UGH!  Help!

Swanlake · Answer

If it helps at all - if you purchase Norton Anti Virus/Internet Security etc on line at www.symantec.com and get the extended warranty with it , you can re-download it at anytime for a period of 12 months.

carrie640 · Answer

I should add that this PC was purchased back in like spring of 94....does that make a difference on whether or not the CD should be here?

carrie640 · Answer

WHAT?? That makes no sense! So....say for instance...the PC ends up needing to be reformatted. Does that mean we LOOSE the stinkin' software????? What if we are in the middle of a paid subscription????

In YOUR opinion, are we better off going out and buying a retail version of this or just keep what is here and pay the $25 again.

carrie640 · Answer

Well, I called Norton. Like DELLLLLLLLLLLL (AHEM!!!), they are in INDIA. Nice. Talk about OUTSOURCING. GGEESH. Is EVERYTHING in India or what? I would like someone that can SPEAK to me and UNDERSTAND! No more Dell for me after this....I don't support outsourcers like that.

Denny Denham · Answer

carrie640, No, it's not weird, merely unacceptable (but it's Dell's latest policy). See if this helps.

Denny Denham · Answer

carrie640, You wrote, 'I should add that this PC was purchased back in like spring of 94....does that make a difference on whether or not the CD should be here? ' Frankly, I am amazed that you bought that model 11 years ago. It does make a difference--Dell provided CDs for everything installed on the system in 1994.In my initial post I provided a link for you to use to request a copy of the software on CD.

carrie640 · Answer

OMG. I meant 04!!!!! LOL! What was I THINKING???

robinhood42 · Answer

Carrie,

I bought my Dell is 04 also. It too came with Norton Internet Security and a 90 day trial. I like to have disks with my programs so I deleted the Norton Internet Security and went out and bought Norton Anti Virus 2004. Norton Internet Security seemed to block too many programs. I prefer to have a Firewall and just the Anti Virus without the extras. By the way, I didn't get any disks with my pc either. If my computer crashes I lose all the software that is on it, except software that I purchased.

Robin

Denny Denham · Answer

carrie640, As I said, 1994 was a good year. You got everything back then.

Pascals Wager · Answer

Denny - thanks for the laugh, I needed it!

No, it's not weird, merely unacceptable (but it's Dell's latest policy)

You're not related to Ray and Tom Magliozzi, are you?

As I said, 1994 was a good year.

Not so fast ... surely you remember WFWG 3.11. Man, I use to see blue screens in my sleep back in those days.

Thanks again. This thread made my day.

rickmktg · Answer

@carrie640 wrote:

My mother has a 4600 that came with Norton AV/Security, but I do NOT see an CDROM or anything in case it needs to be reinstalled. Firstly, is this weird? Should there be one? I know I didn't pay any attention when we got our Dell since I has a more updated version (retail) i wanted to use.

So, anyway..now it is time to renew her subscription and it is asking for the version. Can I renew with an OEM Version? When I go to "ABOUT NORTON", it tells me really nothing. Under the history it is totally showing NOTHING being installed on this computer (which isn't true....I use it all the time). I don't have a seriel number...only a pd subscription number from before, a OEM string of numbers (version) that looks like an IP address (with the dots), and some sort of acct. number. I have tried ALL numbers I have been given, but nothing is working. Now WTFH?? Where do I get this seriel number thing to renew????

UGH! Help!

What you want to do is buy a current Norton product that allows you to use the OEM NIS (assuming that's what you have) as valid to upgrade from (you print a screen), and buy the new Norton product FREE after rebate.

1) Read the ads for FREE after rebate Norton products.

2) Lookup the qualifications for the upgrade rebate here: http://www.symantec.com/homecomputing/rebates/

You will find several products that allow the OEM version to qualify for the upgrade rebate. I have 6 Norton 2005 products here that all were FREE after rebate.

Windows General

Norton OEM?? What do I do?

Was this post helpful?