Symantec is aware of problems with Systemworks 2004 product activation and is supposedly working on them. IMO Systemworks is more trouble than it's worth as well as not needed in Win XP. All you really need is Antivirus. The Norton tools duplicate the tools built into XP and are not even as good. I would uninstall everything except NAV. I'm staying with updated NAV 2003. http://zdnet.com.com/2100-1105_2-5099884.html?tag=zdfd.newsfeed

You might want to check the Norton Knowledge Base at the Symantec site for more info.

I'd have to agree with Mary.  2004 may be the year to skip upgrading Norton.  Don't be surprised if they end up doing what Intuit did and eliminate product activation.

NAV 2003 will continue to be updated for at least another year or 2.  The other Systemworks app I use, Ghost, wasn't even updated in NSW 2004.  It's still Ghost 2003.

Dave

Mary and Dave,

Thank you for your replies.  I contacted Symantec Technical Support.  After many emails, Symantec essentially says "It's not a problem, it's a feature."  Supposedly, there is no way to delete this message. Frankly, I don't think Symantec understands my problem and I thought I wrote a complete description. I am complaining to Symantec and requesting a full refund.

I wrote to: Mr. Cosmo Battinelli, Vice President, Global Support, Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014

You can request a refund from (enclose copy of receipt - you do NOT need to return the product):

Symantec Authorized Service Center

Attention: Returns Department

133 W. Broadway

Eugene, OR 97401

 

Fax: (541) 485-3390

Message Edited by Justin_Palmisan on 11-07-2003 07:22 PM

If you want a really good anti-virus which is much faster, less intrusive, much smaller, and better than NAV then you should consider NOD32.  You can get a free 30 day trial here.  Read through the accolades and look at the virus bulletin tests.  I have tried most of the antiviruses.  I have never found one that can come close to NOD32.

Mary wrote:

Symantec is aware of problems with Systemworks 2004 product activation and is supposedly working on them. IMO Systemworks is more trouble than it's worth as well as not needed in Win XP. All you really need is Antivirus. The Norton tools duplicate the tools built into XP and are not even as good. I would uninstall everything except NAV. I'm staying with updated NAV 2003. http://zdnet.com.com/2100-1105_2-5099884.html?tag=zdfd.newsfeed

Mary... I was getting ready to install sw2004 on my xppro 5150 because the old sw2002 worked so well on my old dt with w98.  Now I am a bit apprensive.  Curious... what xp feature will clean up all the register errors like sw does with its one step check up?  and will xp defrag clear disk space with 1 and 0's?

To All - FYI Update

I wrote to Symantec on 11/3.  The company called me on 11/12 offering help.  First, Symantec agreed that my issue was a "problem - not a feature."  Second, it duplicated the problem on a Windows XP test PC.  Third, Symantec emailed me a first draft of a "[Knowledge Base] Support Document" for solving the problem.  Fourth, the fix does involve editing the registry.  Symantec also offered to work with me, on the phone for free, to fix the problem.  That's pretty good customer service.  Of course, I had to complain to headquarters to get it!

I'm not posting the Symantec solution because it's still a draft and undergoing testing; I wouldn't want to cause new problems for other Dell Forum members.  I haven't tried the fix yet because I'm a little busy right now.  I reinstalled the old version so I'm not currently getting the congfiguration message anyway.

I received my 100% refund for NSW2004 from Symantec in 18 days.  So latest version might have problems, but at least the company honors its guarantee.   

Message Edited by Justin_Palmisan on 11-25-2003 05:27 PM

Hi Mary,

My computer came with a 90 day free trial of NAV, 2003.  My question:  Should I just pay for the update of NAV 2003?  Reading this thread leads me to believe there is a problem with 2004. 

Your input would be appreciated.

Sincerely,

Elizabeth

 

Personally I would uninstall NAV 2003 and use something else.  But if you are not having any problems with it and prefer to stay with Norton, I would pay for the update of 2003 and not mess with NAV 2004.  If Symantec follows their usual course, NAV 2004 will have all the bugs cleared up about the time they release NAV 2005 and start the cycle all over again.