Occasionaly Losing Internet Connection

Question

New Inspiron 2300 All-in-One occasionally losing hard wired and wireless connection to internet. Other PCs on the network don't have the problem. PC's wireless icon indicates connection is there but clicking any URL results in a 'Internet explorer cannot display the web page' message. I get the connection back after a reboot. It seems to happen after two or three hours of inactivity on the internet and PC.   Power management for network adapters are disabled and drivers are current. Since other PCs aren't affected, I'm assuming it's hardware in the new PC. Any ideas?

buzzmag · Answer

Correct model to indicate Inspiron One 2330, All-in-One

DELL-Vikram M · Answer

Hi buzzmag,

Try using any other browser and see if the Internet works fine. I will recommend you to reset Internet explorer:

Close all the Internet explorer windows.
Open a new window of internet explorer.
Click on 'Tools' < 'Internet options' < Advanced.
Click on 'Restore advanced settings'.
Click on 'Reset'.
Click on 'Apply' and then click on 'OK'.
Close the Internet explorer window and open a new window.
Check if the issue is fixed.

In case the issue still persists, check if the Internet works fine in 'Safe Mode with Networking':

Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
Highlight 'Safe Mode with Networking' and press enter.

Keep me posted. Please reply for any further questions.

buzzmag · Answer

OK. I won't know if your suggestion will solve the problem until I have the opportunity  to have the PC sit with for a few hours with no internet activity.

buzzmag · Answer

That didn't work.

DELL-Vikram M · Answer

Hi buzzmag,

Did you try using a different browser? Did you check if the Internet works fine in 'Safe Mode with Networking'? Which anti-virus is installed on your system? Let's try the following steps:

Please share the ping results by following these steps:

Click Start button, type cmd in the search box and press Enter.
Type ipconfig and press Enter. Make a note of the 'Default Gateway' address.
Type ping Default Gateway address (number) and press Enter.
Type ping Ipv4 address and press Enter.
Type ping google.com (or a different website address) and press Enter.
Type ping 143.166.224.244 and press Enter.

Please share the results. Please reply for any further questions.

PudgyOne · Answer

buzzmag,

Maybe this will help...

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

buzzmag · Answer

Thanks Rick. I'll give that a shot.

buzzmag · Answer

Sorry Rick. Same problem. Sounds like it's time to call Dell suport.

PudgyOne · Answer

buzzmag,   Keep me posted.     Rick

Windows General

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