It apparently happens on a wide variety of emails with attachments. I have not actually seenany of these. However, the missing file msoe.dll is caused by different versions of OE files located in the C:\program files\outlook express folder because of the installation or uninstallation of different Outlook versions. This is the cause as referenced in Microsoft Knowledge Base Article 272265. I will attempt to get something more specific on the attachments. But it seems that in any event will need to correct the program problem.
If you are using AOL as your Internet Service Provider, you should not be using Outlook at all. AOL uses their own e-mail program. Getting Outlook to work in AOL is tricky at best.
The attachment is wanting Outlook in order to be viewed when Outlook is not open and should not be opened if you are using AOL or a web based service.
AOL isn't a web based mail service. A web based mail service would be Yahoo or Hotmail. I'm thinking this may be related just to that specific attachment because it's looking for Outlook for some reason. What is the attachment.
MichaelCretired
2 Intern
•
1.3K Posts
0
November 19th, 2003 11:00
pgb,
Thanks for using the Dell Community Forum.
What web based e-mail service is she using.
pgb
35 Posts
0
November 19th, 2003 13:00
AOL
Thanks
pgb
35 Posts
0
November 19th, 2003 13:00
It apparently happens on a wide variety of emails with attachments. I have not actually seenany of these. However, the missing file msoe.dll is caused by different versions of OE files located in the C:\program files\outlook express folder because of the installation or uninstallation of different Outlook versions. This is the cause as referenced in Microsoft Knowledge Base Article 272265. I will attempt to get something more specific on the attachments. But it seems that in any event will need to correct the program problem.
Thanks
MichaelCretired
2 Intern
•
1.3K Posts
0
November 19th, 2003 13:00
pgb,
If you are using AOL as your Internet Service Provider, you should not be using Outlook at all. AOL uses their own e-mail program. Getting Outlook to work in AOL is tricky at best.
The attachment is wanting Outlook in order to be viewed when Outlook is not open and should not be opened if you are using AOL or a web based service.
MichaelCretired
2 Intern
•
1.3K Posts
0
November 19th, 2003 13:00
pgb,
AOL isn't a web based mail service. A web based mail service would be Yahoo or Hotmail. I'm thinking this may be related just to that specific attachment because it's looking for Outlook for some reason. What is the attachment.