Pop-Up on Flash Player

Question

My browser is Internet Exployer. My email is through Yahoo for AT&T.  Lately (2 weeks) I am getting a pop-up that states that 'I must have a Flash Player at least version 9 or higher to complete this application.'  This occurs when I attempt any function regarding the email I have read; ie. Delete - Move to - etc.  Also, I am unable to view videos that are posted to Facebook for the same reason: 'must have flash player version 9 to complete....'  The pop-up tells me to click 'here' if I would like to download a higher version.  I did just that and a web page for Adobe Flash Player came up giving me an opportunity to download version 10.3 which I did.  I performed the download and Google Chrome came along too...not a bad deal; however, my email account (Yahoo/At&T) has not recognized the later version I downloaded.  I have checked my program files and the Adobe Flash Player version 10.3 is showing that it is installed; but, I'm still getting the pop-up, as well as, being unable to view videos.  Out of curiosity I logged in to You Tube and the pop-up cames up and no videos on You Tube play either. So, since I accidentally downloaded Google Chrome with the new Adobe Flash Player version 10.3, I checked to see if using GChrome as my browser would make any difference.  It does, I have no problem using 'gmail' and facebook videos; or 'You Tube.'  But, why doesn't my email on Yahoo/AT&T recognize the new Adobe Flash Player version 10.3?  This is a rhetorical question...again, I'm assuming the email Yahoo/At&t is under the Internet Exployer browser.  So, I figured that some virus had infiltrated the IE browser and was blocking recognition of the new Flash Player download.  I have spoken with a Trend Micro agent and he has given me some information for creating a scan...HijackThis.  I did that and a log was created...I couldn't tell if there was a virus found or not.  As a matter of information, my Trend Micro Security Program did not reveal any malware/spyware...I would upload the log file to you for review, but, I have apparently erased it.  Perhaps there is a simple answer to this problem.  For now I am using Google Chrome as my internet browser and Gmail...it's working fine! Thanks, Colonel203

Alexandra_P · Answer

Knowing exactly what PC you have and what operating system (XP, Vista or WIn7, 32 or 64 bit) might help with details, but some general ideas:

My first thought was "what does Flash have to do with email??", but apparently Yahoo mail requires it. Kinda weird to me, but it is what it is.

Best advice I can give is to use the "nuclear option": Uninstall all versions of Flash Player you have, and start over with each browser you want to use. Start with step 3 in the link below - you'll need to use the Flash uninstaller linked to there.

kb2.adobe.com/.../tn_19166.html

As for reinstalling, I'd recommend following the instructions for "Download Flash Player with the manual installer". instead of using the standard web-based installer. Less chance of a browser hiccup getting in the way. Note that each type of browser (IE vs Chrome, Firefox) needs separate installations.

As for downloading Google Chrome, it's become common practice for companies to "bundle" their software with somebody else's - you have be careful about checking or unchecking any boxes for optional programs. Anymore you have to be vigilant about what you will and will not allow to be installed on your PC. While you may be happy with Chrome now, never forget that your PC belongs to you - not to Adobe, Yahoo, AT&T, Google, or anybody else.

RoHe · Answer

And, Internet Explorer won't recognize the newly installed version of Flash until after you reboot the PC (not just exit the browser). Been there, done that one..!

There's a box you should be able to uncheck to prevent Adobe from force-feeding you the Google toolbar or Chrome.

Ron

Windows General

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