Print Problem in MS Word

Question

I have a document if MS Word that won't print on my HP Deskjet 882c or my Epson AP 5000. The Print Preview won't show the document either. The document is a calendar prepared in MS Word and sent to me via email. I have been getting these calendar schedules every month for several years and printed with no problem. I tried to print past schedules and they don't print anymore. Everything else I have in my Documents file prints fine. I went through the troubleshooting for the printers and I have about determined it's in the computer/program. Can someone help me out with this?

osprey4 · Answer

The most useful trick in MS Word is to find and delete all instances of the normal.dot file. Try that first.

carlh · Answer

Thanks for the suggestion, but it didn't work. As I said, I can print other documents.

osprey4 · Answer

Do you get any error message? How about print preview? You said they're sent via e-mail, as attachments or in the body of the e-mail (in which case they might be HTML documents, rather than *.doc)? If you save them, what type of file is indicated?

carlh · Answer

I don't get an error message. The print preview is blank. They are sent as attachments as a .doc file and are saved as a .doc file.

Windows General

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