Printer problems under Vista

Question

I recently installed Windows Vista Home Premium on my computer. I am having problems with my printer All in one reconizing my printer during scan to file, or scan to my photo editing software. The printer works fine. I uninstalled software & cleaned up registry, reinstalled & reinstalled the driver & firmware that was on Dells driver updates.

My printer is a Dell Photo964 all in one printer.

Is there a seperate software for the all in one? all I found was the Driver & firmware updates which donot have the all in one software in them.

This is my system.

Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Dimension XPSGEN5
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
          Processor: Intel(R) Pentium(R) D CPU 3.20GHz (4 CPUs), ~3.2GHz
             Memory: 2046MB RAM
          Page File: 1428MB used, 2895MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6000.16386 32bit Unicode

msrk · Answer

Did you load these ? http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen

m57ca · Answer

I down loaded & install:     R114639aioprinterfirmware   R14617aioprinter    driver   I did not see anything for the Dell all in one center software.

msrk · Answer

Sorry, don't know what happened to that link. Did you uninstall the old printer driver prior to the upgrade?

msrk · Answer

I'd say you're probably right. I really hate printer issues. Post back if you ever get it figured out. I'm sure there is someone else who would benefit from it.

m57ca · Answer

Yea I did. I also uninstalled & did a reg clean then reinstalled the new drivers, & firmware update then the all in on software. I think it might have something to do with the all in one software.

geekWALKER · Answer

if you are running mcafee as firewall go to services.msc and disable the service for mcafee redirector, then make sure also under security center that all related exe for printer is set allow full access,

m57ca · Answer

I am currently running Norton Internet Securety.

geekWALKER · Answer

try to lower down the security of norton, this will only lower program access but still have full internet protection

m57ca · Answer

I finally got my printer to work. I installed the new driveer but when it ask me to replace the old one I opt to make another copy, then it started to work on the all in one software for scanner & fax. I then removed the original & it still works. Strange!!!!!!!!!!!!!!!!

Windows General

Printer problems under Vista

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