Problem Solved: Locating Activation Key for Dell Jukebox Plus ($20 Upgrade)

Problem Solved: Locating Activation Key for Dell Jukebox Plus ($20 Upgrade)

RE: Dell Item Number 412-0247, Dell Jukebox Plus powered by MusicMatch (with 60-day Trial RadioMX service)

After four unsuccessful attempts (starting January 5, 2004) to obtain an activation key for Dell Jukebox Plus from Dell Customer Care agents, a fifth attempt finally yielded the correct solution.

(KYLIE) Dell Live Chat Support
January 29, 2004, 7:52:34 PM

“If you have purchased the upgrade to either of the two Dell MusicMatch Jukebox Plus products, a key has already been factory installed on your system. When you receive your system, be sure to go though the registration process with MusicMatch in order to let them know that you have the upgraded product. Registering with MusicMatch will also allow you to retrieve your key if you ever need to reinstall. For further information you need to contact the Original Equipment Manufacturer, MusicMatch.”

After registering the Dell Jukebox Basic Version with MusicMatch.com, then contacting MusicMatch for info about the activation key, I received the following reply:

(MUSICMATCH)

"Thank you for contacting MusicMatch Support. Because you made your MusicMatch purchase through Dell, we will need you to provide us with your Dell System Service Tag to locate your invoice and account information. We look forward receiving your answers and assisting you further.”

I emailed back the service tag number to MusicMatch and received the activation key a day later.

BINGO! This simple outcome only took five tries . . . well, actually six. In response to a lengthy complaint I made to Dell management a few weeks ago, another Dell agent phoned me yesterday (February 19, 2004) to apologize and politely re-explain that I did not receive an activation key because I had the TRIAL version of the software.

Hmm! I've heard that one before. Round and round and round we go! Where we stop, nobody knows! Good thing at least one person at Dell was able to stop this pervasive madness.