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@electrogen wrote:
I'm using a new Dimension 4600 with Intel(R) 537EP V9xDF PCI modem.  Ran the registration wizard to register the Windows XP and filled in all the required info.  The last page of the wizard displayed a phone number which would connect and register the product, so I clicked on 'Connect'.  After a few seconds a message 'Modem in use or not working' was displayed.  The modem was not in use, and the modem works fine (except with this wizard).  Any help would be appreciated.

First, your XP product comes pre-activated.  Registration is simply providing MS with info to send you marketing materials via email, mail, and/or phone.  It gives you no product benefit.

It sounds like the wizard is potentially not dialing properly, but again there is no benefit in registering.

Thanks Rick.  I was trying to register so I could get access to XP updates - I have so far been unable to download any updates (when I tried to access http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us the hourglass thing appeared on screen and was still there 15 minutes later; I can display most of the other microsoft pages)

You don't have to register for updates, so that's not your problem. Remember--if you have a dialup connection, you can't be online when you try to dial the registration number. The telephone registration is only for dialup connection. If you have a cable or other broadband connection, you just register online, if you choose to register.

Try this:  Start / Run / cmd: (enter each line one at a time).

REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll

maybe the problem is that your security settings are too high, so the windows update active-x control cannot download and/or run.. try either restoring the default settings in ie/tools/options/security, and on the advanced tab, or add the windows updates website to the "trusted" zone..

maybe your firewall is interfering with the updates..

Set security to the lowest setting, disabled the firewall, still can't access the updates website.  Tried to add the site to the 'trusted sites' but got the message 'Sites added to this zone must use the https:// prefix'.

However, I managed to register the XP using the wizard again whilst online.