Problem with Windows 8 installation from Dell Restore Disk

Hi Macaulay301,

Check if the issue persists in Safemode with networking:

http://dell.to/1ewNhvX

Also, perform a clean boot on the computer:

http://dell.to/1dKRugJ

Let me know how it goes.

Will do. I'll let you know how it works out. Thanks!

Hi,

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Awaiting your response!

Just booted in safemode with networking, and the problem persisted. The hard drive led indicator continued flashing (indicating activity).

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Clean boot coming next.

Thanks!

Hi, Rajesh...

I booted the computer in safemode (WITHOUT networking), and the constant spooling/buffering effect seemed to stop. The hard drive led indicator was not flashing (indicating activity) in this safemode. So how do I determine which drivers (in normal mode) is causing the problem (constant spooling/buffering; cursor swirling, etc)?

I'm going to boot in safemode WITH networking now...also a clean boot.

Thanks!

Hi Macaulay301,

May I know the exact system model?

Refer the following link for more troubleshooting:

http://dell.to/18wokjv

Also try installing Touch freeze .This Utility disables touchpad automatically while you are typing text.

Install the touch freeze drivers from the below link:

http://dell.to/18woGGV

From the above link, click on Downloads sections, save the file and run the file.

Awaiting your response!

Hi there Rajesh!

Sorry it taken so long for me to respond. My laptop is a Dell Inspron 3520 (FYI ordered the Windows 8 recovery disk from your tech support. After doing a fresh install, I started experiencing this issue immediately.

I have recorded a video and uploaded it to YouTube for you to see and hopefully help better trouble this issue. Here is the link:

https://www.youtube.com/watch?v=PssR73G-65k

I will continue to troubleshoot the laptop as you instructed. Please see my video to better give you an idea of my issue.

Thanks for all your help!!!

Macaulay

Hi Macaulay,

Lets try running diagnostics on the computer as it seems to be a hardware failure.

Refer the following Video to run diagnostics on the computer:

Awaiting your response!

Hi Rajesh,

I ran diagnostics before and everything checked out. I just ran the FULL diagnostics, and everything is fine as well. I don't think it's hardware. FYI, I was running Windows 7 home premium for a short while, and it worked perfectly. It wasn't until I re-installed W8 when the problem started.

Hi Macaulay,

Uninstall and reinstall the touchoad drivers.

• Right click at the bottom left of the desktop.
• Select Device Manager.
• In device manager expand mice and other pointing device
• Right ckick the device and click uninstall and restart the computer.

Now install the drivers from the following link:

http://dell.to/15rdsNN

Let me know the status.

Hi, Rajesh...

I think I have good news. I've been performing clean boots all morning (I had not done so, per your instructions before; only ran safe mode). Anyway, I was in Task Manager Services and System Configuration disabling stuff. I disabled the DW WLan Tray Service (in Sys Config), and the DW WLan Wireless Card Network Tray Applet (in Task Manager) - the browser to stopped blinking! However, the cursor/arrow was still doing the spooling thing, so I disabled one-by-one in Task Manager...and voila! It stopped. Dell Audio seems to be the culprit, I disabled Alps Pointing Device Driver, and PowerDVD RC Service...I'm not sure whether there were conflicts there, but since the laptop seems to be ok, I'm hesitant to enable them. What's your take?

I was worried that disabling Dell Audio would remove sound, but it is working fine. I inserted a DVD movie, which worked fine as well. So, my question is: do you think these disabled services will impact usage going forward? Please see photo links (below) for screenshots (Task Manager and System Configuration).

http://postimg.org/image/xhvp6iuzb/

http://postimg.org/image/nzj33oq3p/

Thank you so much!

Hi Macaulay,

Glad to hear that the issue is fixed now. You may just disable Alps Pointing Device Driver which can also reolve the issue.

As the computer is working with the Audio as well, there should not be any issue.

Please reply for further questions.