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4054
November 27th, 2004 10:00
Problems with Programs: Learn XP and (Dell) Solution Center after Install of Service Pack 2
After having installed SP2 on my pc-system (Windows XP) and double-clicking program-icon
Learn XP, I get a warning-window saying "file of swflash.ocx is missing. You need this file
for a good performance of this program. Please close program and re-install from cd or network to repair file."
And on program-icon (Dell) Solution Center, I get screen mentioning :"Can not display this page",
when clicking on sub-heading: Help and Support.
Can anyone advise me how to solve or fix these problems of these programs?
Thank you in advance.
Kind regards,
Gant.
Dan Manley
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November 27th, 2004 18:00
Latter versions of the Dell Solution Center will no longer work with SP2. Since this issue was discovered, most users have opted to follow the suggestions from Dell and just uninstall the program.
I do not believe the other issue is related to the SP2 upgrade. You may wish to upgrade your Macromedia Flash Player software and try it again.
Gant
4 Posts
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November 27th, 2004 20:00
Thanks Dan,
Understood about the Dell Solution Center. Much appreciated!
But I think the other issue about the Learn XP program does have to do with the SP2 upgrade because before the SP2 upgrade it worked fine, not anymore after the SP2 upgrade. Do you still have a remedie for this? To fix this file. I did uninstall the Flash Player and upgraded it to the newest version; but I still received this missing file warning. I am wondering what the cause could be then.
Thanks already!
Regards,
Gant.
Dan Manley
1.4K Posts
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November 27th, 2004 23:00
It seems the version installed on new computers is loaded at the factory and is not contained on the CD provided with your computer. This is explained in this Dell Knowledge Base article which also provides information on how to access the same information through other avenues. If the program is indeed "kaput", it can be removed through the Add and Remove Programs applet.
Before removing it though, try to access the program through your Programs list just to be sure something hasn't wigged out the shortcut on the Desktop. If it does run when accessing through Programs, just delete the existing icon and create a new one.
Message Edited by Dan Manley on 11-27-2004 07:39 PM
Gant
4 Posts
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November 28th, 2004 09:00