First, make sure your antivirus software definitions are current, and scan your system for viruses. If that doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in
this article.
If the problem still isn't resolved, download
HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis.
Copy and paste the contents of the log you saved in a new message in the
Virus/Spyware Information and Removal board. Be sure to describe the problem you're experiencing.
DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
jwatt
4.4K Posts
0
January 22nd, 2005 03:00
First, make sure your antivirus software definitions are current, and scan your system for viruses. If that doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article.
If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis.
Here's an illustrated guide to installing and running HijackThis that you may find helpful.
Copy and paste the contents of the log you saved in a new message in the Virus/Spyware Information and Removal board. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
Jim