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May 10th, 2013 07:00
Restricted-mode, 64-bit-only version of Windows on Dell computers
System information: Dell Dimension E521; Windows Vista Home Premium (64-bit) SP-2; 1.5 GB RAM; AMD Athlon 64 Processor 3200+ 2.00 GHz
I recently tried to run a software program and received an error msg that said software needed upgrade. I contacted the vendor and this is what they sent back:
"The War Library military-access software works on ALL versions of Windows from Win 1.0 to the present, and all UnRestricted bit formats from 8-bit to 512-bit. It sounds like you were lured into purchasing a Restricted-mode, 64-bit-only version of Windows. This is common in Hewlett-Packard, Dell, Sony (Toshiba), Samsung (Acer), Compaq and Gateway which primarily sells service assistance and upgrades.
Contact your computer dealer or manufacturer and request that your restricted version of 64-bit Windows be installed with Windows 7 Ultimate so that your PC operates in the multi-platform mode that Microsoft intended it to operate."
Solutions I have tried:
Install winsock.dll
1. Search for winsock.dll in Windows directory and sub-directories.
2. dll was missing from directory and sub-directories.
3. copy winsock.dll to c:\windows\system32 & c:\windows\SysWow64
4. Restart.
5. Run "library.exe".
6. Same message appears.
First attempt to correct cterm.exe winsock.dll error msg:
1. copy winsock.dll to c:\windows\system32 or c:\windows\SysWow64
2. Click Start; go to Accessories; right click Command; select Run as Administrator; follow prompts
2. regsvr32 winsock.dll; if accepted then go to 3.
3. Restart
4. netsh winstock.dll; if accepted then Restart
5. Click C:\mhc\csterm.exe to test
:: On my system it didn't work.
Second attempt to correct windsock.dll coding.
1. Click Start; go to Accessories; right click Command; select Run as Administrator; follow prompts
2. Start in either c:\windows\system32 or c:\windows\SysWow64
3. type: copy winsockhv.dll winsock.dll
4. when prompt to overwrite click yes
5. Restart
6. Click C:\mhc\csterm.exe to test
:: On my system it didn't work.
Ran the program under Administrator and compatiblity mode = Win 95.
:: On my system it didn't work.
Anybody else have save problem? Any solutions other than buying Windows 7?
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theflash1932
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May 10th, 2013 09:00
I've never seen this, but it doesn't make sense. I guess I'm not sure what it means by "restricted" ...
1) Is it the fact that not all features are available to users of Home Premium, and that for some reason a user needs the additional features only available in the Ultimate version? If so, MICROSOFT is the one that developed the different levels of OS functionality:
windows.microsoft.com/.../compare
Dell does not limit functionality - they sell the different versions - per users' request - that Microsoft has made available to them. Upgrading to Ultimate is NOT free.
or
2) Does it mean that somehow Dell has disabled 32-bit software from running on the 64-bit OS? If so, this is isn't correct either. Try installing iTunes or Firefox - or checking for a C:\Program Files (x86) folder - if it is exists or you can install other 32-bit software titles, then it is not restricted to only 64-bit. This can be done on "server" OS's, but I'm not sure there is even a way to disable it on client OS's - as unlikely as it is that it WOULD be disabled.
gwils
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May 14th, 2013 21:00
@flash: This is an additional response from War Library: We understand the problem, which from our research points only to the specific PC manufacturers we listed in our first email, not with winsock.dll. Countless owners of normal PC's that do not restrict software use to 64bit have had no problem running the software. Windows Ultimate 7 has corrected the bit-overwrite mandate in many Dell, etc., PC's
However a review from others on Microsoft community shows that others also had problems. One person that upgrade to Win Ultimate still had problems and when he loaded the program on a 6 y/o Dell running XP he had no problem.
I use Firefox and other programs that were developed for XP and have not upgraded their products. They supposedly contacted the Army IT department that develop the program about upgrading software since it was originally based on scalable 8 bit architecture.
So the mystery of scalability continues.
rdunnill
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May 15th, 2013 12:00
32-bit versions of Windows XP, Vista and 7 will run 16-bit applications. 64-bit versions will not.
Unfortunately, Home Premium does not appear to support Microsoft Virtual PC, which would allow you to run XP inside a "virtual machine." You need the Professional or Ultimate version to do this; you have the choice of paying for an Anytime Upgrade (expensive) or buying an OEM copy of Windows 7 Professional (about $140) and using the product key for an Anytime Upgrade.