What types/brands of CD's are you using or have tried?
If you are using CD-RW's, try CD-R's (which is what you should use) and see if that makes any difference. Also, you only need "data" CD-R's, not the higher priced "music" CD-R's if you are copying a music CD.
Although you want to use the single CD drive, have you tried a disk copy, with both drives like most people normally do? Does the disk copy work that way?
There are some updates on the Roxio Site. Make sure you have the latest updates for the program.
Thanks so much for the responses to our question. We upgraded the firmware for the drive using the Dell-provided firmware updater executable and the Samsung-provided firmware update file. The upgrade then went without a hitch and the Roxio Disk Coper works just fine now.
How anyone would have figured this out on their own I don't know. My attempts to contact Dell tech. support were so frustrating I finally gave up. SHAME ON YOU DELL for not installing the latest firmware on your systems and for not providing your customers with the method by which to do so themselves !!! And your telephone access to tech. support is pathetic as well. You got over $6000.00 from us for this new system. Never again. I expect good customer service, not just good prices.
Rick & Sheila
Message Edited by Rick-Sheila on 02-05-2005 11:46 PM
Message Edited by Rick-Sheila on 02-05-2005 11:47 PM
fireberd
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33.4K Posts
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February 4th, 2005 10:00
What types/brands of CD's are you using or have tried?
If you are using CD-RW's, try CD-R's (which is what you should use) and see if that makes any difference. Also, you only need "data" CD-R's, not the higher priced "music" CD-R's if you are copying a music CD.
Although you want to use the single CD drive, have you tried a disk copy, with both drives like most people normally do? Does the disk copy work that way?
There are some updates on the Roxio Site. Make sure you have the latest updates for the program.
Rick-Sheila
4 Posts
0
February 6th, 2005 03:00
Message Edited by Rick-Sheila on 02-05-2005 11:46 PM
Message Edited by Rick-Sheila on 02-05-2005 11:47 PM