Runtime error is preventing me from getting online

Question

Hi,   I'm not sure if this is a Windows or AOL problem. When I attempt to open/run my AOL software, I receive a runtime error, which says the following:   Visual C++ runtime Library. Runtime Error, Program: C:\Program Files\America Online 9.0\waol.exe. This application has requested the runtime to terminate in an unusual way.   The above error message occurs just as the login screen appears. When I push OK on the error message window, it completely closes down AOL. I basically have no way to get into AOL. However, when I go to msconfig and use the Selective Startup Mode, with Load startup items turned off, the error no longer occurs and I'm able to sign into AOL. I've tried many things, including uninstalling and reinstalling the software, but that didn't work. I also installed a later version, which worked fine for a few hours, but then suddenly began producing the same error again.   I spent about a day talking to AOL support staff about this problem, but they have no idea what is wrong. I did have some previously bad installations of AOL, which could be related to this problem, but yet there wasn't a problem immediately after those installations. The only thing that updated on my computer prior to the problem starting, was AOL's virus program performing its automatic update. However, I've uninstalled that program.   I'm just wondering if anyone can give me a direction to pursue in trying to resolve this problem. My only clue so far is that something running in the startup items is causing the error. I'm running Windows XP SP1 on a Dell Dimension 4600.   This may not be the right place for me to post this, but I don't know where else to get help on this. Any help would be greatly appreciated!   Thanks, Dave

DevGuy · Answer

I fixed my problem. I closed every process item (in the task manager) one at a time, and opened AOL after I disabled each one. After I closed Dllcmd32.exe, AOL started working correctly. The file was part of a faxing software service I used in the past. I uninstalled the software, and now everything is working fine. I don't know what caused that program to suddenly start causing problems, but my guess is that it either became incompatible with something updated on my computer, or maybe was infected by something. Anyway, the problem is solved!   Dave

gbickster · Answer

Just turn it off in your startup. It has to due with efaxing and hp printers. Then you can access it manualy.

S1924 · Answer

I just bought a Latitude C610 laptop and immediately got 3 viruses.  I had to buy a dell version of Windows 2000 to re-install.  Did a complete re-install and now I cannot get online.  I am an MSN subscriber and they don't seem to be able to help.  When I try to install MSN it tells me I need a newer version of Internet Explorer (mine shows ie5).  I downloaded ie6 setup but the computer won't accept it - it goes through all the motions but never downloads.  My modem will dial through the internet connection wizard but once it connects it says MSN cannot verify my screen name and password and hangs up.  Anyone have any ideas as to what to do?

Windows General

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