Jo,

The operating system was not mentioned. There are different ways to approach this. If you have XP, it can be made a real simple procedure and XP SP3 can be installed all at the same time.

Here are the basics.

Restoring Your Computer´s Software to the Factory Settings (easiest method unsing the Dell Factory image)

and

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer a little more involved beacuse of How to Install Drivers in Microsoft® Windows® on Dell Systems

Rick

Jo,   The operating system was not mentioned. There are different ways to approach this. If you have XP, it can be made a real simple procedure and XP SP3 can be installed all at the same time.   Here are the basics.   Restoring Your Computer´s Software to the Factory Settings (easiest method unsing the Dell Factory image)   and   How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer a little more involved beacuse of How to Install Drivers in Microsoft® Windows® on Dell Systems     Rick

Thanks for your response.  It's Windows Vista.  I'll begin a new thread.

Thanks

Jo