The application failed to initialize properly (0xc0150004)

Question

I recently acquired a Dell Studio 1555, and I've had a lot of problems installing new software on it. More often than not, when I download and install something, I get the following message as the installation is about to finish: The application failed to initialize properly (0xc0150004) I then get a Vista popup telling me the program has stopped worling. If I click on 'details,' I get the following info: Problem signature:  Problem Event Name:    APPCRASH  Application Name:    hpqkygrp.exe  Application Version:    9.0.0.257  Application Timestamp:    45ec65f0  Fault Module Name:    ntdll.dll  Fault Module Version:    6.0.6001.18000  Fault Module Timestamp:    4791a7a6  Exception Code:    c0150004  Exception Offset:    00009cac  OS Version:    6.0.6001.2.1.0.768.3 Does anyone know where the problem could come from? I'd greatly appreciate any help.

RoHe · Answer

hpqkygrp.exe appears to be part of some HP printer/scanner software. You may need to uninstall and reinstall it. Read this.

In that case, disconnect the device from USB and then uninstall the software. Then reboot and start the installation again. Do not reconnect the printer/scanner to USB until the installer tells you to do it.

Ron

Windows General

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