The system has recovered from a serious error

Question

I am at my wits end with this computer. Everyday several times a day my computer will just turn black and restart itself and when it boots back up it says that it has recovered from a serious error. I have no clue and apparently neither does the people I had to pay to try to fix it. They said it had some bad memory and took out one of the memory cards, leaving me with 256mb. Supposedly the problem was fixed according to them. Well its not! I am not a computer genius and I went as far as trying to reinstall the windows XP...but that didn't work either because it said the version on the computer was newer (sp2) that what was on the disk (windows XP) I have uninstalled every unnecessary program that I could; games, printer, digital camera software. I have cleaned out my pictures, my music, and my documents. I have run spyware, antivirus and every other tool I have and there is no virus or spyware on the computer. There has to be SOMETHING wrong with it or it wouldn't just shut down no warning. I'm suprised that I have got this typed. Yesterday, everytime I would try to download something from Microsoft or dell and I would click the install button, it would automatically shut down. I GIVE UP!!! Sorry that this is sooo long, but there has to be someone out there that can help. Thanks so much, any help is appreciated.

Mary G · Answer

You must post your model computer before someone here can help. For one thing, you did not try to reinstall Windows properly. The reason you got the error message is that you must boot to the Windows cd to repair or reinstall.

Cybervee · Answer

If I paid for service, and the system is not fixed, I would call the service company back and hound them until they DID fix the problem I paid them to fix!

motherofaprince · Answer

dimension 2400

sparkenh · Answer

Restart your computer and press F12 when Dell logo appears. Select Diagnostics to test the hardware.

Use Dell PC Restore instead of reinstalling XP.

But if you don't have the Dell PC Restore feature or you prefer to reinstall XP, click here for instructions.

motherofaprince · Answer

If I had the Dell Restore feature on my computer, where would it be?

sparkenh · Answer

It is stored on a hidden Dell PC Restore partition. If your Dimension was shipped on or after Jul 15, 2004, you should have the feature.

Don't forget to backup your personal data before using the Symantec Utility.

motherofaprince · Answer

I do not have this feature.  Mine shipped in Jan of 2004.   Can I delete xp sp2 and use the reinstallation disk to put xp sp1 back on and go from there?

sparkenh · Answer

You can use the Reinstallation XP CD with SP1. But first, you need to make CDROM drive as the first boot device in BIOS. Click here for instructions.

Again, use http://www.djdenham.com/Install%20Procedures.htm#Install as a guide for reinstalling XP.

I suggest that you first download and run the free program Belarc Advisor. Print the Belarc Advisor report and use that as a reference when downloading drivers for specific hardware installed in your system. The drivers for your Dimesion 2400 can be downloaded here.

Windows General

The system has recovered from a serious error

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