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Last reply by 11-30-2012 Solved
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5 Rhenium

Trying to reformat

I am trying to do a clean format of a Dell Precison M65 Laptop.  The format seems to be stuck at downloading files. I am getting a message that a required CD/DVD device driver is missing.  I am not sure what to do here,. I have taken the OS disc out and put in the Drivers and Utility Disc but it says no drivers were found.  I am not sure how to proceed. The OS system is Windows Vista 32 bit.

 

I now get the error " Grub Loading Stage 1.5  GRUB loading please wait Error 22."  I guess this computer also had another OS on it which I did not realize.   I messed up somewhere when I deleted partitions to make one partition on this laptop. I can no longer boot to the OS system disc that came with the computer. Does it sound like I destroyed the MBR? Can someone provide some advice or guidance here or did I ruin this laptop?  

 

Also there is no manual listed for this laptop.

Forum Member Since 2001

Replies (26)
7 Thorium

Annie

I meant to say, Step 15 of my guide gives more detail:

If you have everything on the external hard drive then ignore this step. If not go to computer, then to C then to C:\Windows.old look through the users folder, move all the items (you want to keep) from "documents" to "documents", "desktop" to "desktop", "music" to "music", "pictures" to "pictures", "downloads" to "downloads". Look about in this folder for anything else, has old windows files you won't need, old program files probably won't need. It is very large. Delete it when you have moved whatever you need as it is a very large folder and unnecessary once you have your new windows installed. Note there is more information and an automated tool here.

Copy anything you need from the user directories and then delete it as it is wasted hard drive space. As the Windows.old folder is quite large sometimes there are issues deleting it so sometimes I use Unlocker to forcefully delete it.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
5 Rhenium

The temperature did drop and the wind was fierce yesterday.  I have all files, documents, etc. that I want on discs so I need nothing from windows.old.  So I will delete it.  Thanks for the reply. 

 

What about the file windows.old.000.  Can this be deleted also?  I am trying to make this laptop as clean as possible. 

Forum Member Since 2001

5 Rhenium

Darn!  It won't let me delete. The message I get when I try to delete windows.old is "you need permission to delete this file."

Forum Member Since 2001

7 Thorium

Use unlocker install without the toolbars

Run unlocker, accept the UAC and then select the Windows.old folder and select delete. Repeat for any other Windows.old000 folders.

Then restart and install CCleaner, run the cleaner and the registry cleaner (optional).

Although if you want to be as clean as possible, use DBAN Step 7a and this will wipe out the entire drive there will be no windows.old folders but you will need to start from the scratch again.

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
5 Rhenium

natakuc4,  I used Unlocker and it worked! Windows.old is gone and much disc space has been freed up.  I never saw the "Choose Components"  window so I had to manually get rid of the QuickStore stuff. I should have used DBAN, however I am not going to start over since I have another dell laptop to format later this week.  I will try DBAN on that one.

 

I am downloading CCleaner now.  I am familar with this program.  Thanks again for the help.  Formattting this laptop has been like taking a course.  Thanks again for the help. 

Forum Member Since 2001

7 Thorium

Great, glad to help. :)

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
5 Rhenium

Your were a super help.  This was not an easy machine to reformat.  I am still trying to find everything I need. The application CD will not work.  I am getting "the disk structure is corrupted and unreadable" message. When I place the disc in another machine I can see the files on it.  I went to the Drivers Download of DEll Support section thinking I could find the Cyberlink,Power DVD and Roxio Programs but these were not listed.  

Forum Member Since 2001

Community Accepted Solution
7 Thorium

PowerDVD and Roxio should of been included on their own DVDs for newer systems they are included in My Dell Downloads. As you installed WIndows Vista, likely this system is pre-My Dell Downloads so should of came as a physical CD/DVD.

I don't really like Roxio anyway and suggest you to use the free imgburn instead.

As regards to PowerDVD, you can try the free VLC player it should be fine to use unless you plan to use blu-ray. I like SplashLite also as a media player but unfortunately it still has no DVD playback they were going to make a version that did a couple years ago but nothings happened. Sometimes I use freemake video convertor and watch my DVDs with SplashLite.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
5 Rhenium

This system was purchased in 2007. I do not see any My Dell Downloads on the support page. I have the discs for Roxio and Power DVD however I now cannot get the CD Drive to read any disc. I get "D:\is not accesible. The disc structure is corrupted and unreadable." I have tried many discs that I know work and none will play. I have gone into device manager and uninstalled  the drive and rebooted but this did not solve the problem.  The device manager tells me the device is working. The drive is labeled as ST910021AS ATA Device.   The driver version is 6.0.6002.18005  (6/21/2006).  Would you have any advice how I should proceed? 

Forum Member Since 2001

7 Thorium

Normally I would say copy the CD/DVDs on another computer to a USB stick and install however for these two pieces of software that advice isn't much use.

Do a quick check can the system boot still from the Windows Vista DVD within the Dell BIOS. i.e. stick in the Vista DVD and press F12 at the Dell BIOS screen. If it boots the drive can read DVDs:

If you have an XP CD also try booting from it to verify if the drive can boot from CDs.
If you don't have a XP CD to hand create a bootable UBUNTU CD by burning the .iso with imgburn on another computer.

If the system can boot off either media, then the drive is fine. If it can only boot off a DVD but not a CD then the drive can no longer read CDs and one of the lasers has went. Vice versa for booting off a CD and not a DVD. If it can't boot off either likely the drive is completely knackered.

If the system can boot off both the CD and DVD then it is a windows issue.

A lens cleaning CD/DVD such as this here may help

I would personally run the full diagnostics within the BIOS as it sounds like either your CD/DVD drive or HardDrive may be going funny and you've had a bit of a rough ride with the install.

Also just want to check, you didn't by any chance update the fireware for the CD/DVD drive? This broke a drive for me in the past and I haven't applying a CD/DVD firmware update since.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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