I had someone reformat my HD and do a clean Install of windows ME for a fee.(he owns his own bis.). My system use to be windows 98 untill I recieved a few viruses and it completely crashed, please excuse me for referring to it as a "puter",as it was short for computer,i'm a country girl. Everything worked fine untill I tried to update thru Windows update, my system crashes after the installation of the updates.
Aside from the fact that under the best of circumstances (and even in a figurative sense) Windows ME is hardly an "upgrade" to a properly installed instance of Windows 98SE, and disregarding the possibility that the system is simply rebelling against being referred to as a
"puter," you need to tell us whether you performed an
Upgrade installation of ME or a
clean installation of ME to a
formatted drive. There's a big difference, and the possible suggestions for resolution will have a big bearing on this. If you didn't format the drive first, that's what I'd suggest doing, and
then install ME, followed by any necessary drivers (starting with chipset drivers).
You might want to check with the person who installed ME, and verify that they installed the necessary drivers according to Dell's software/driver installation guidelines. Under normal circumstances, a clean installation of ME alone shouldn't produce this sort of problem. Also, make sure you're noting the characters in the error message correctly (re: "OE 016F:BFF8E64B" - is the first character the letter O, or numeral zero?), and that you reproduce the error message(s) verbatim in its/their entirety here.
One other thing - since you indicated that you had virus problems under the previous installation/OS, do you now have a properly functioning and up to date anti virus application installed and operating? If not, and if you're accessing the internet with the system, there's no point in even trying to troubleshoot this problem. We'll take it for granted that the answer to this question is yes, and that you've already performed a full system scan for virus activity, and that there were no positive results for same.
It was the letter O in OE:016F:BFF8E64B All it said was: " Windows Error: OE:016F:BFF8E64B Press Esc to terminate..You will loose any unsaved information. Press any key to continue." On a blue screen. I promise that is all it said. That was after it went to the color Windows Me screen at startup, I pressed the enter key and it went to a black screen and stuck there, I restarted again and it didn't show up again. Yes I have Ad-aware SE Personal and yes it is up to date and I also have Avast that is up to date. I ran ad-aware and it brang up adware called Alexa, which I just found out thru the virus board on Dell that Alexa comes with Explorer and is supposed to be there. So, I put it on ignore. Avast brings up nothing on a thorough scan. My anti-virus programs were the first things i put on here before I even got on the internet. The guy that did the install said that Windows Me found all of my drivers. I don't know if they are up to date..I certainly will ask him that, if I can. Could that be why the windows critical updates crashed my system after I installed the updates? That kind of makes sense, but I'm not sure, I don't know much about this, I am trying to learn. As for my previous installation, I had the same anti-virus programs but learned that I wasn't updateing them all the way (as far as avast, I didn't see the iAVS update and it wasn't updateing itself). This could be why all the virus and adware stuff got thru, but it happened so fast, I didn't know what was going on and my programs couldn't run to tell me what i had after i recieved the viruses and ad-ware, even in safe-mode.I did see these in my ctrl+alt+del panel before it completely crashed: Wu crt upd , mghtml , Hpztsb07 , Rpcss , , Dw15. The Dw15 kept comming back after I ended task with it about 4 times, then crash.
I don't recall asking about AdAware/malware applications (and Alexa is the least of your worries anyway), but if this is behavior that's immediately following a clean installation of Windows ME (and assuming there isn't some third party application that's causing it, and we're not going to have any way of knowing that here), my guess is that either something was installed improperly, or you have a hardware problems like loose RAM that's causing it. Removing and reseating the RAM, along with double checking all internal hardware connections, including PCI cards, might help, but when you're seeing this sort of problem immediately following a clean installation of Windows, something has obviously gone wrong with that clean installation or the hardware on which it was installed.
It may be something as simple as one of the Windows Updates, but again, it's hard to tell from here, based on the information provided. I'd probably be trying another clean installation if this was occurring on one of my systems (and assuming that hardware problems had been ruled out).
You might want to review your
User Guide for instructions on running the
Dell Diagnostics, so that you can rule out hardware problems, but at this stage of the game, I'm somewhat more inclined to suspect a software configuration glitch.
Teysee
14 Posts
0
May 7th, 2006 18:00
Flooby
2 Intern
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3K Posts
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May 7th, 2006 18:00
"puter," you need to tell us whether you performed an Upgrade installation of ME or a clean installation of ME to a formatted drive. There's a big difference, and the possible suggestions for resolution will have a big bearing on this. If you didn't format the drive first, that's what I'd suggest doing, and then install ME, followed by any necessary drivers (starting with chipset drivers).
Flooby
2 Intern
•
3K Posts
0
May 8th, 2006 02:00
You might want to check with the person who installed ME, and verify that they installed the necessary drivers according to Dell's software/driver installation guidelines. Under normal circumstances, a clean installation of ME alone shouldn't produce this sort of problem. Also, make sure you're noting the characters in the error message correctly (re: "OE 016F:BFF8E64B" - is the first character the letter O, or numeral zero?), and that you reproduce the error message(s) verbatim in its/their entirety here.
One other thing - since you indicated that you had virus problems under the previous installation/OS, do you now have a properly functioning and up to date anti virus application installed and operating? If not, and if you're accessing the internet with the system, there's no point in even trying to troubleshoot this problem. We'll take it for granted that the answer to this question is yes, and that you've already performed a full system scan for virus activity, and that there were no positive results for same.
Teysee
14 Posts
0
May 8th, 2006 12:00
Flooby
2 Intern
•
3K Posts
0
May 9th, 2006 08:00
I don't recall asking about AdAware/malware applications (and Alexa is the least of your worries anyway), but if this is behavior that's immediately following a clean installation of Windows ME (and assuming there isn't some third party application that's causing it, and we're not going to have any way of knowing that here), my guess is that either something was installed improperly, or you have a hardware problems like loose RAM that's causing it. Removing and reseating the RAM, along with double checking all internal hardware connections, including PCI cards, might help, but when you're seeing this sort of problem immediately following a clean installation of Windows, something has obviously gone wrong with that clean installation or the hardware on which it was installed.
It may be something as simple as one of the Windows Updates, but again, it's hard to tell from here, based on the information provided. I'd probably be trying another clean installation if this was occurring on one of my systems (and assuming that hardware problems had been ruled out).
Teysee
14 Posts
0
May 9th, 2006 11:00
I was just trying to give as much information as I could for help.
Thank you for all your help, I will surely check everything over and check into reinstalling if I can't find anything. Thanx again.
Flooby
2 Intern
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3K Posts
0
May 9th, 2006 12:00