The widows 7 upgrade period ended in March 2010. This is no longer available.
There is a Factory system restore on another partition of the hard drive if it has not gotten corrupt. To use the Dell Factory Restore you can restart and follow the steps below.
The Dell™ Factory Image Restore tool replaces PC Restore. Access it from the boot menu rather than using the shortcut. Choose the option to "Repair Your Computer"
Follow the prompts to restore.
CAUTION:
This utility formats the operating system hard drive partition prior to restoring the factory image. This means data on that partition is deleted and cannot be recovered.
If the customer creates a second partition with a third-party utility, Dell Factory Image Restore is not affected as long as the image partition is not removed.
Ok. That's good to know. Recovering to Factory would be better than it is right now. I was able to take the hard drive and put it in an external USB case and pull the files he needed of the drive, so at this point it's more of a matter of getting the operating system functional again.
Is it possible to purchase a Windows 7 upgrade license instead of having to buy a full-fledged license of 7?
I finally got time to sit down and try this out. It's a Dell Studio laptop running Vista Home Professional... When I press F8 and get to the Advanced Boot Menu I don't see an option to restore or Repair Your Computer...
I finally got time to sit down and try this out. It's a Dell Studio laptop running Vista Home Professional... When I press F8 and get to the Advanced Boot Menu I don't see an option to restore or Repair Your Computer...
Here is another procedure you can try, though it says Vista, you can use it on Win 7 also, HERE
DELL-Jesse L
Moderator
•
17.9K Posts
0
May 10th, 2011 07:00
Christina Seay,
Thank you for using the Dell Community Forum.
The widows 7 upgrade period ended in March 2010. This is no longer available.
There is a Factory system restore on another partition of the hard drive if it has not gotten corrupt. To use the Dell Factory Restore you can restart and follow the steps below.
The Dell™ Factory Image Restore tool replaces PC Restore. Access it from the boot menu rather than using the shortcut. Choose the option to "Repair Your Computer"
Follow the prompts to restore.
CAUTION:
This utility formats the operating system hard drive partition prior to restoring the factory image. This means data on that partition is deleted and cannot be recovered.
If the customer creates a second partition with a third-party utility, Dell Factory Image Restore is not affected as long as the image partition is not removed.
ChristinaSeay
4 Posts
0
May 10th, 2011 07:00
Ok. That's good to know. Recovering to Factory would be better than it is right now. I was able to take the hard drive and put it in an external USB case and pull the files he needed of the drive, so at this point it's more of a matter of getting the operating system functional again.
Is it possible to purchase a Windows 7 upgrade license instead of having to buy a full-fledged license of 7?
bacillus
2 Intern
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14.4K Posts
0
May 10th, 2011 10:00
Absolutely...
ChristinaSeay
4 Posts
0
May 10th, 2011 10:00
Do I need to know the Serial Number for the existing copy of Vista in order to purchase an upgrade copy of Windows 7?
RobinBredin
4 Operator
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3.7K Posts
0
May 11th, 2011 07:00
Hi, If you do a upgrade install via this method below, then no,
http://www.sevenforums.com/tutorials/1818-upgrade-install-windows-7-a.html
But if do a clean install using a upgrade copy of Win 7 below, then Yes,
http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html
ChristinaSeay
4 Posts
0
May 12th, 2011 12:00
I finally got time to sit down and try this out. It's a Dell Studio laptop running Vista Home Professional... When I press F8 and get to the Advanced Boot Menu I don't see an option to restore or Repair Your Computer...
RobinBredin
4 Operator
•
3.7K Posts
0
May 13th, 2011 06:00
Here is another procedure you can try, though it says Vista, you can use it on Win 7 also, HERE