OK, what exactly does Desktop System Software (DSS) do?
Dell calls it "A vital utility that provides critical updates and patches for the operating system". Doesn't Windows Update do that? Also, the description says "vital", yet the "Criticality" is listed as "optional" (at least for r121089).
Dell says it "automatically detects your computer and operating system and installs the updates appropriate for your configuration". If so, then why is it followed by a long list of drivers you have to load manually?
Sorry if I'm skeptical, but I just had to do a clean install of XP because my system was bogging down, and I want as little junk on my computer as possible. I did load DSS before the install, and it promptly installed and disappeared, never to be seen again. It’s not on the Program list, so how do I run it? It’s not on the Uninstall Software list, so how do I uninstall it? Is it doing something in the background beyond my control? If so, what? Or can I control it? If so, how do I run it?
In short, what does DSS do?
(Dimension E510, XP, 1GB RAM)
Forum Member since 2000
Please share your experience with the forum.
Thank you for the reply, but I still don't fully understand. I already have a utility that provides "critical updates and patches to the OS" - Windows Update. What is DSS fixing - critical Windows security or Internet Explorer patches? Drivers are one thing, but I'm not sure I like the idea of Dell messing with the OS itself. You said DSS will "warn us" when there are updates from Dell. Can I expect little popup boxes that ask me to download something? Has anyone ever gotten a message from DSS? I have Windows Update set to "Notify", so at least I can see what it wants to do before it does it.
I'm asking because I just had a bad experience with background processes (see below), leading me to reinstall XP. Can anyone tell me what background processes DSS launches? I want to figure out what I did wrong so I don't load the offending software again.
Last week I decided to do some upgrading, and afterwards my computer seemed taxed. Even dragging a window across the screen was choppy. Here is what I did:
1) Download & install DSS.
2) Download & install Dell Support.
3) Run Dell Support, and download & install a few of its recommendations, including Java and Flash.
That's when everything bogged down. I checked the process list, and there were two processes (agent.exe & isuspm.exe) constantly running and gobbling up 50% of the CPU time. I hit the forums, and they were either tied to a "Dell Utility" or InstallShield (which I think I got from loading Roxio RecordNow). However, I had RecordNow on the computer for several months with no problem.
I uninstalled RecordNow and Dell support, with little effect. I tried to find and uninstall DSS, but that just dissappeard into the computer. Then I uninstalled Java, and the computer seemed much better, but agent & isuspm were still there and using 50% of the CPU. Note: I also have a 6 month old Dell 9200 w/ XP which came with Roxio Creator LE, has Dell Support and InstallSheild (Program Updates) in the Control Panel, yet does NOT have agent & isuspm running. So, where did they come from on my E510? ...And is there any way to find out if DSS is on my 9200?
So, any insight on what I did wrong, what bogged my computer down, and/or what agent.exe & isuspm.exe are?
(BTW, why is it so important that DSS be loaded before all the drivers if it has nothing to do with them?)