My warranty on my dell lattitude e6500 laptop just expired recently, and of course that means i now have problems
My hard drive broke, so I am in the process of replacing it with a SSD.
I plan on re-installing everything on my laptop from scratch, and while im at it i plan on making a few upgrades.
I have windows 7 pro 32bit Dell re-installation DVD, and a windows XP pro 32bit re-installation DVD, both disks were provided with my laptop.
I would prefer to use windows 7 64bit instead of 32bit, so that i can put more memory in this laptop.
So my question is as follows: Is there a way whereby i can download a 64bit version of the Dell windows 7 re-installation DVD (an iso file would be nice).
I remember a few years ago with a different (non-dell) computer i was able to go on microsoft's site and request a free 64bit download to replace my 32bit installation, is that something microsoft still offers, and does it apply to dell as well? or can i just download a 64bit version from dell?
I did find a dell backup recovery manager in the downloads category available as both 32 and 64bit, for my service tag, is that something that will generate a .iso or windows install package that i can use.
I appreciate any guidance you guys can give, since my warranty is out and i cant get on the phone or online chat with dell.
Solved! Go to Solution.
You cannot download Dell installation media (or any media from Dell), but you can download Retail media, then activate over the phone with Microsoft (NOT Dell) using the key on your COA (keys are interchangeable between 32-bit/64-bit).
You can also use any Dell 64-bit installation media from another machine, borrowed from a friend, or bought on ebay. In the US, Dell will send you replacement media, but ONLY for the bit-level and version you originally purchased.
Ok if i understand your reply correctly..
Dell will send me replacement media, but i wont be able to choose 64bit, since my laptop originally came with 32bit. (where do i even request replacements, and does my warranty need to be active?)
Any Dell 64bit re-installation package should accept my dell win7 OS key stuck on my laptop (unfortunately i dont have any other Dell laptops with 64bit win7 so this is not an option right now)
I do have plenty of windows 7 64bit OEM DVD (not retail) disks however the dell licence key on the bottom of my laptop will probably not work?
Where at microsoft can i download a free (without key) iso or flash drive install package of windows 7 64 bit retail, that then allows me to use my Dell windows 7 key?
I was finally able to check out the link you posted, which contains the answer to my last question which was where can i get a retail iso of windows 7 64bit. Thanks.
You can request media in the US here (does not need to be in warranty):
"I do have plenty of windows 7 64bit OEM DVD"
If they are not Dell-branded media, they will not work to install or to activate.
The win 7 64bit OEM DVD's i have lying around are not branded, (they are system builder OEM disks, like you can buy at newegg) and most likely wont work with a Dell licence key.
I went ahead and downloaded the digital river windows 7 64bit iso from the link you provided.
So based on your comment i should be able to install using this disk, and then activate windows over the phone using my Dell windows 7 key?
This seems like my best option right now.
"So based on your comment i should be able to install using this disk, and then activate windows over the phone using my Dell windows 7 key?"
You can use the retail .iso with your OEM product key and phone activation to Microsoft (not Dell). The retail .iso is here.
This procedure won't work if the key on your COA has faded.
Thanks "theflash1932" for the help.
I was able to use the iso from the digital river download and re-install my system with a 64bit version of win7 instead of the 32bit which originally came with my laptop.
I was also able to do the phone activation with my COA with no issues.
Thanks for the links guys.
One thing that would be handy is if you guys knew where i could get a copy of windows starter .iso
One of my netbooks came with windows starter and i cant find the original media (dont think it ever came with any, it must have had an OEM backup partition which is long gone) but i do have its COA sticker.
I cant seem to find widows 7 starter anywhere either free download or retail purchase.
So stupid of MS to make so many versions of their OS
My netbook could use a rebuild as well so i would appreciate if you could link me to a legit way of obtaining windows 7 starter (none of the digital river links contain the starter edition).
Otherwise i might have to just put ubuntu on it since its not worth spending money on this older netbook to buy another windows 7 or 8 licence for it.